Charactermancer not working for level 1 characters

I'm using the regular D&D 5e character sheet for Roll20, as I do with all 5 of my games. I'm adding players to a new game but when I create new characters the charactermancer does not come up automatically and instead it's a character sheet. I checked my game settings, which I had not changed, and the option to start level 1 characters with the charactermancer has always been on but it is not working. We just did the manual level one charactermancer from the character sheet options, but I'm not sure why that option stopped working all of a sudden so I thought I'd report it.

Hello Kenzikins, I am sorry to hear that you have encountered this issue with the Charactermancer. To rule out potential causes and provide a baseline for assistance,  please carefully work through these steps of our guide to   Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through all of the requested information in  Step 4 .  (Don't forget the name of the campaign and complete Console Log!) Thank you!

Hey! This doesn't seem to be an isolated issue. I'm having this happen as well as at least one other person I've found in these forums.

I am having this problem as well, across multiple games and PCs.

I am also having this problem 

Those who are having this problem, please complete all four steps that Dragon Dreamer laid out above, making sure to include a console log.  Simply saying, "I have a problem" does not give the necessary starting information for troubleshooting.

Hello all, As previously stated, to be able to provide assistance and understand what is happening, anyone with this issue needs to follow the troubleshooting steps listed above. This will rule out potential causes, as well as provide the necessary information the devs will need to look into this issue. As soon as we have that information, I will be able to pass it along to the devs. Thanks!

Putting this here: Kenzikins &nbsp;said: My apologies for the late response with this. I'm following up from my other forum post. When using the D&amp;D 5e Roll20 character sheet instead of directly going to the charactermancer when making a new character it goes straight to the character sheet itself, even though in the game options I have the option to start a level 1 character with the charactermancer selected and have never changed it. I've never had this issue before. We were able to make the Charactermancer work when we went to the character sheet settings and used the option to&nbsp; "Start Level 1 Charactermancer". To re-create it: 1.Launch the game 2. Click +Add 3. Select "Character" 4. Save Changes 5. Click "Character Sheet" I use the current version of Firefox and use Windows 10 64 bit. Javascript is enabled. I do not currently use any anti-virus software, rather I run regular checks for viruses and malware with Herd Protect. I have adblock, honey, and rakuten installed in their most current iterations and have had them installed for the duration of using Roll20. Console Log: 13:16:07.516 &nbsp; Render character editor &nbsp; app.js :551:28167 13:16:07.521 &nbsp; 89 &nbsp; app.js :545:11201 13:16:07.583 &nbsp; Do refresh link cache! &nbsp; app.js :545:23318 13:16:07.813 &nbsp; Refresh Journal List! &nbsp; app.js :560:9227 13:16:07.950 &nbsp; Search took 138ms &nbsp; app.js :560:2690 13:16:11.935 &nbsp; Show Character View Dialog! &nbsp; app.js :552:21070 13:16:11.936 &nbsp; --- RENDER CHARACTIVE VIEW ---- &nbsp; app.js :552:7312 13:16:11.940 &nbsp; Redoing charsheet html &nbsp; app.js :552:9503 13:16:11.961 &nbsp; 26ms to end of html &nbsp; app.js :552:10162 13:16:11.962 &nbsp; 89 &nbsp; app.js :545:11201 13:16:11.951 &nbsp; Loading mixed (insecure) display content “ <a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png</a> ” on a secure page 2 &nbsp; jquery-1.9.1.js :6063:7 13:16:11.951 &nbsp; Loading mixed (insecure) display content “ <a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…520OGL%2520by%2520Roll20/images/CharactermancerIcon200px.png" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…520OGL%2520by%2520Roll20/images/CharactermancerIcon200px.png</a> ” on a secure page 2 &nbsp; jquery-1.9.1.js :6063:7 13:16:11.951 &nbsp; Loading mixed (insecure) display content “ <a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…%2520Edition%2520OGL%2520by%2520Roll20/images/weight_lbs.png" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…%2520Edition%2520OGL%2520by%2520Roll20/images/weight_lbs.png</a> ” on a secure page 2 &nbsp; jquery-1.9.1.js :6063:7 13:16:11.951 &nbsp; Loading mixed (insecure) display content “ <a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…th%2520Edition%2520OGL%2520by%2520Roll20/images/srd5_360.png</a> ” on a secure page 6 &nbsp; jquery-1.9.1.js :6063:7 13:16:11.951 &nbsp; Loading mixed (insecure) display content “ <a href="http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…520OGL%2520by%2520Roll20/images/CharactermancerIcon200px.png" rel="nofollow">http://imgsrv.roll20.net/?src=raw.githubusercontent.com/Roll…520OGL%2520by%2520Roll20/images/CharactermancerIcon200px.png</a> ” on a secure page 6 &nbsp; jquery-1.9.1.js :6063:7 13:16:11.980 &nbsp; UPGRADING TO v2.0 &nbsp; sheetsandboxworker.js :4735:25 13:16:11.984 &nbsp; UPGRADING TO v2.1 &nbsp; sheetsandboxworker.js :4727:25 13:16:12.015 &nbsp; UPDATING SKILLS &nbsp; sheetsandboxworker.js :904:25 13:16:12.032 &nbsp; Do refresh link cache! &nbsp; app.js :545:23318 13:16:12.096 &nbsp; UPGRADING TO v2.2 &nbsp; sheetsandboxworker.js :4719:25 13:16:12.098 &nbsp; UPDATING SKILLS &nbsp; sheetsandboxworker.js :904:25 13:16:12.103 &nbsp; Preprocessed v2.2 upgrade &nbsp; sheetsandboxworker.js :4414:21 13:16:12.116 &nbsp; CHECKING CASTER LEVEL &nbsp; sheetsandboxworker.js :3485:17 13:16:12.165 &nbsp; UPGRADING TO v2.3 &nbsp; sheetsandboxworker.js :4711:25 13:16:12.197 &nbsp; UPDATING SKILLS &nbsp; sheetsandboxworker.js :904:25 13:16:12.198 &nbsp; UPGRADING TO v2.4 &nbsp; sheetsandboxworker.js :4703:25 13:16:12.199 &nbsp; GLOBAL SKILLS &nbsp; sheetsandboxworker.js :4248:29 13:16:12.201 &nbsp; GLOBAL SAVES &nbsp; sheetsandboxworker.js :4212:29 13:16:12.203 &nbsp; GLOBALATTACK &nbsp; sheetsandboxworker.js :4176:29 13:16:12.216 &nbsp; GLOBALDAMAGE &nbsp; sheetsandboxworker.js :4131:29 13:16:12.248 &nbsp; Refresh Journal List! &nbsp; app.js :560:9227 13:16:12.376 &nbsp; Search took 128ms &nbsp; app.js :560:2690 13:16:12.414 &nbsp; Really updating character sheet values &nbsp; app.js :552:10293 13:16:12.419 &nbsp; Setting up repeating sections took until 5ms &nbsp; app.js :552:12422 13:16:12.419 &nbsp; Updating ALL VALUES &nbsp; app.js :552:13391 13:16:12.419 &nbsp; Finding list of dirty attributes took until 5ms &nbsp; app.js :552:13595 13:16:12.420 &nbsp; Querytest took until 6ms &nbsp; app.js :552:13954 13:16:12.420 &nbsp; Attribute cache compliation took until 6ms &nbsp; app.js :552:14164 13:16:12.432 &nbsp; Set values (including auto-calcuating variables) took until 18ms &nbsp; app.js :552:16431 13:16:12.438 &nbsp; Appending to screen took until 23ms &nbsp; app.js :552:16629 13:16:12.439 &nbsp; Took 25ms &nbsp; app.js :552:16875 13:16:12.444 &nbsp; UPGRADING TO v2.5 &nbsp; sheetsandboxworker.js :4695:25 13:16:12.446 &nbsp; UPGRADING TO v2.6 &nbsp; sheetsandboxworker.js :4687:25 13:16:12.448 &nbsp; UPGRADING TO v2.7 &nbsp; sheetsandboxworker.js :4679:25 13:16:12.448 &nbsp; Version 2.7 UPGRADE &nbsp; sheetsandboxworker.js :4607:21 13:16:12.450 &nbsp; 5th Edition OGL by Roll20 v2.7 &nbsp; sheetsandboxworker.js :4669:25 13:16:12.550 &nbsp; Really updating character sheet values &nbsp; app.js :552:10293 13:16:12.558 &nbsp; Setting up repeating sections took until 8ms &nbsp; app.js :552:12422 13:16:12.559 &nbsp; Finding list of dirty attributes took until 8ms &nbsp; app.js :552:13595 13:16:12.559 &nbsp; Querytest took until 9ms &nbsp; app.js :552:13954 13:16:12.560 &nbsp; Attribute cache compliation took until 9ms &nbsp; app.js :552:14164 13:16:12.561 &nbsp; Set values (including auto-calcuating variables) took until 11ms &nbsp; app.js :552:16431 13:16:12.562 &nbsp; Took 11ms &nbsp; app.js :552:16875