Charactermancer now allowing myself or my players to level up their character.

When clicking on the option to level up, nothing happens.This is across all of my games for all of my players. 

Sure, characters are already made using charactermancer. I'm talking specifically about the level up button that appears beside the expierence number. When myself or my players click it, nothing happens. The button is clickable, it shows the visual animation of it depressing, but it does nothing. No addition screen prompts up to walk you through the leveling up expierence. 

Also, is the character sheet popped out in its window? If so, that could cause some problems. Reset the sheets to open in the VTT window and try it there.

One of the players with the issue here playing in the campaign of Gunz. I went around and tried it without popping out the window in Firefox, Google Chrome and Microsoft Edge but the browser didn't seem to matter and didn't work in any of them.It just doesn't wish to work even when I export and import it through the vault into another game or the same one.  I noticed the charactermancer didn't work about half a week after I made the character (18 sept 2019) I wanted to check/change a few last things on my character before we officially started the campaign.

Hey Nicholas, I followed up on both step 2 and 3 1. I tried Chrome with all addons disabled, no success the charactermancer didn't open up on either level 1 or leveling up 2. I tried Chrome with all addons disabled and cache cleared and still had the same issue as my first approach 3. I tried Chrome one more time with addons disabled as well as in Incognito mode and cached cleared once again but still had the issue with the charactermancer. 4. I used Firefox with no addons and cleared cache with and without incognito mode with no differences either as the charactermancer button seems to not function. I didn't think Microsoft Edge was necessary since the first time I tried this it had no addons and no cache from previous sessions (never actually use it) Step 4: Bug thread

Nicholas said: Hey Erik E. - Thank you so much for this detailed information! This helps us a ton! :) Actually, I'm going to go ahead and close/move your report post here instead so we can keep everything consolidated. My apologies for any confusion in that regard! Going forward, I just had a couple more questions, whenever it's convenient. 1) To confirm, you originally created your characters using the Level 1 Charactermancer and they worked fine. At some point, you tried to use the Level Up Character and it didn't work? And now you have tested the issue again and it doesn't work with the Level 1 or Level Up Charactermancer? 2) For you, does this occur across multiple different games as well? Hey Nicholas, No problem, I hope all the info helps out as to your questions: 1) Yes, we created our characters through the charactermancer and during the process it worked fine and we were also able to adjust stats a few times afterwards through the level 1 charactermancer. I however never tried to level up since it wasn't necessary at that point yet.  2) No, this is only occurring in the Curse of Strahd game i'm part of with Gunz and this isn't occurring in my own Test game or the Lost Mines i'm part off. I used the level up charactermancer in two other games pretty recently and it works fine. The character creation (test) I created myself as well as the lost mines. 

Nicholas said: Hey Erik E. - Would you mind if our team takes a look at the game in question? If so, can you provide the exact name of the game and the name of your character as well? If you don't feel comfortable with that, then no worries at all. We will see what else we can do to assist you here :) Hey Nicholas, I don't mind you taking control of my character for a bit, The link to our  Curse of Strahd  game in question and my character name is Victoria a human light domain cleric. She currently exists twice due to import/export but they both have the same issue. I hope it'll give some clue to what is going on with the charactermancer for our characters.

Nicholas said: Hey Erik E. -  We were able to go in and adjust some backend settings to hopefully address this issue. Would you mind going through the affected characters in this game to see if they are working now? Thank you! Hey Nicholas, Sorry for the late reply, I was gone for most of Friday and Saturday. My character was resetted back to beginning however I was able to go through the charactermancer as intended and also level it up through the charactermancer to level 2. The Bio information still remained so I don't have to worry about that. I haven't had the chance to hear from the other members but I saw on Vancara that she also had her character reset and had to go through the mancer again and that seemed to work fine though didn't finish it yet since it's not my character. If the other members of our crew run into any issues i'll let you know!