Animation Issue

Hi, I know before there were issues with animations where having too many would simply cause the page not to load without warning.  That was annoying. Its been some time since Roll20 enabled animations, so I figured I'd give it another try.  I spent a few hours designing a map with some river animations, lava, smoke, etc.  All looked great.  I then re-loaded the page as the animations were seeming to be a bit glitchy.  When the page reloaded, every animation object was removed from the map. What gives?  Why enable and sell animations without fully troubleshooting them?  If there is a maximum number of animations that each page can handle, why not worn the user when this limit has been reached? -Adam

Hello Adam Caramon, I am sorry to hear that you have had issues with the animations.  So we can help fully understand your specific issue and rule out possible causes,  please carefully work through the following steps of our guide to   Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through all of the requested information  Step 4 .  (Don't forget the complete Console Log!) Once we have this information, we will be able to provide you additional assistance with the exact issue you are having. Thank you!

I have a map with about five large animations and every time I reload that page some of the animations are gone. Other times I find them under a map layer or ones I have re-dragged onto the map previously reappear. It's a very buggy system. Hasn't worked since day one

Ed S. said: I have a map with about five large animations and every time I reload that page some of the animations are gone. Other times I find them under a map layer or ones I have re-dragged onto the map previously reappear. It's a very buggy system. Hasn't worked since day one Yeah, that matches my experience as well.  Sometimes they vanish so you drag another one on, then the next time you reload you find the first one back and now you have two.  Its too bad - there are a lot of great animation art packages on the marketplace but I can't see buying any more of them knowing that they fail so often.  Hopefully Roll20 will get this figured out. -Adam

Hello all, I am sorry that you both are having this issue. However, for the devs to be able to look into this issue, anyone with this issue will need to provide us with the requested information from above. As soon as we receive this information, we will be able to provide additional assistance. Thanks!