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Unable to send a PM

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Unable to send a PM
1570026810
ClassyRed
Permalink for 7808918 Quote
I am attempting to contact DM's to join their games, but I get a message that says " Not Authorized To Post" and nothing else.
1570039294
Nicholas
Roll20 Team
Permalink for 7809265 Quote
Hi ClassyRed - We're sorry to hear you're having some trouble getting in contact with people! To confirm, this is occurring when you go to their profile and click the "Send Private Message" button, correct? If so, can you also confirm at what stage you receive this message? Is it immediately after you click "Send Private Message", or after you type the message and try to hit "Send"? Any additional details you can provide are appreciated.
1570145601

Edited 1570145813
Soji
Permalink for 7811920 Quote
Not the OP, but I have the same issue, and it happens after I type the message, and try to send it. -edit: Opening roll20 in incognito allowed it to go through just fine for some reason.
1570148612
Loremir
Permalink for 7812017 Quote
You might be blocking some javascript from google as sometimes you must complete a captcha to send messages. This messed me up once before and I use a JS blocking browser extension and didn't realize that suddenly I had to complete a captcha for that message. Just a thought.
1570446730
Keyll
Permalink for 7819902 Quote
Same problem here, tried different browser, deactivating extensions and allowing JS but no cigar. The bug happens when you click the send button after writing the message.
1570511042

Edited 1570511282
Sankari
Plus
Permalink for 7821912 Quote
I have the same problem and tried all of the above mentioned steps with no success. Edit: Firefox with no extensions/apps seemed to work after a few tries
1570559458
Ludvig T.
Permalink for 7823002 Quote
Tried everything stated above but no luck. It seems to be related to one specific campaign. I can't comment on the forums or message anyone, including the DM.
1570730910
Nicholas
Roll20 Team
Permalink for 7827529 Quote
Hey all - To rule out possible causes and provide a baseline for support on this issue, we would ask everyone to still carefully work through the below steps of our guide to  Solving Technical Issues . Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, we ask that you please provide the requested information in  Step 4 , including the full console log. This step is especially important as it allows our dev team to investigate and address the issue more quickly and efficiently. Thank you! :)
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