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iPad stuck on loading

I have an iPad Pro 10.5 inch, running 13.2 software. This is my first time trying the roll20 app but it seemed like a convenient place to keep my character sheets and notes for my irl games. I created the game on the roll20 website from my pc. There are no maps to load. Just a character sheet and two handouts so far. I logged in to the app just fine and was able to open my game but it's been loading now for about 20 minutes with no change. It did open  this link  in safari but nothing in the app. I can't select any of the little buttons on the bottom either so I don't know how to leave the game without closing the app and reloading it. So far these are the fixes I've tried: - I have the game open on my pc too. - I have a pro subscription. - I turned Charactermancer off on my game. - I'm using a different character sheet template for the game. (D&D 5e Darkest Dungeons) None of them have helped. I'd really rather use the roll20 app than a website.
Hi Bridget, Currently the iPad version of the app has a couple known issues that will require a complete rebuild in order to fix. You can read more about available workarounds for known problems and why we're currently unable to update the app at this time:  Workarounds for Issues with the Ipad Roll20 App . We will close this thread to keep discovered issues and workarounds consolidated. We ask that further discussion is posted in the above linked thread.