Dragon Dreamer said:
Hello Harry R.,
I am sorry to hear that you and your players are encountering this issue connecting to the game.
The first thing is to check your internet connections and make certain there are no issues there. you can find additional information on the Optimizing Roll20 Performance wiki page.
Additionally, anyone having this issue will need to complete all of the steps in our guide to Solving Technical Issues below:
If none of the above succeeds, anyone still having this issue will need to thoroughly work through all of the requested information in Step 4. (Don't forget the complete Console Log!)
Thank you!
Sorry for the delay in getting back to you. Here is all the info. Looking at the console log, it looks like there are errors loading PNG files. Figuring out what/where they reside I guess would be the next step, and deleting those offending files. Here's all the info:
- Web
Browser
- Browser
Version
- Version
78.0.3904.97 (Official Build) (64-bit)
- Operating
System
- If
Javascript is enabled
- Your
anti-virus software
- List of
any browser add-ons or extensions enabled
- You can
optionally include screenshots by using the "Attach a File" link
when submitting a post.

- A Console
Log from the moment you logged into the page through when you encountered
the issue.
In Google Chrome
Use the keyboard shortcut: Command
- Option - J (Mac) or Control -Shift -J (Windows/Linux).
If that doesn't work, follow these
instructions: https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console
In Mozilla Firefox
Use the keyboard shortcut:
Control-Shift-K (Command-Option-K on the Mac)
If that doesn't work, follow these
instructions: https://developer.mozilla.org/en-US/docs/Tools/Web_Console
From <https://wiki.roll20.net/Solving_Technical_Issues>
Refused
to execute inline script because it violates the following Content Security
Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com
https://*.doubleclick.net https://partner.googleadservices.com
https://www.googletagservices.com https://ssl.google-analytics.com
https://www.google-analytics.com https://ajax.googleapis.com
http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net
https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com
https://*.opentok.com http://static.opentok.com http://www.google-analytics.com
http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com".
Either the 'unsafe-inline' keyword, a hash
('sha256-quLacbxFjwA1j5WrMTBpUC/RDuHYkHZ916LQ6Dlq8kQ='), or a nonce
('nonce-...') is required to enable inline execution.
app.roll20.net/:13
Refused to execute inline script because it violates the following Content
Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com
https://*.doubleclick.net https://partner.googleadservices.com
https://www.googletagservices.com https://ssl.google-analytics.com
https://www.google-analytics.com https://ajax.googleapis.com
http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net
https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com
https://*.opentok.com http://static.opentok.com http://www.google-analytics.com
http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com".
Either the 'unsafe-inline' keyword, a hash
('sha256-Woz2coMMmO+mmDNefOT1QBkJjhP4di6THDXpamhPiZs='), or a nonce
('nonce-...') is required to enable inline execution.
jquery.migrate.js:20
JQMIGRATE: Logging is active
app.roll20.net/:5349
Refused to execute inline script because it violates the following Content
Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com
https://*.doubleclick.net https://partner.googleadservices.com
https://www.googletagservices.com https://ssl.google-analytics.com
https://www.google-analytics.com https://ajax.googleapis.com
http://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net
https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com
https://*.opentok.com http://static.opentok.com http://www.google-analytics.com
http://cdn.crowdin.com https://crowdin.com http://stun.l.google.com".
Either the 'unsafe-inline' keyword, a hash
('sha256-vileAyXucIHIT+3pbOzFP62jSSQqBYQ/DZ/WZAa5v4Y='), or a nonce
('nonce-...') is required to enable inline execution.
app.js?1573152007:541
70
app.js?1573152007:543
TOUCH SUPPORTED: false
app.js?1573152007:543
USING WEBGL ACCELERATION...
app.js?1573152007:543
WEBGL STARTUP SUCCESS
app.js?1573152007:545
Custom Sheet Translation
app.js?1573152007:536
select
app.js?1573152007:536
Switch mode to select
app.js?1573152007:557
Initializing new dice engine with randomness...
app.js?1573152007:557
Using random entropy
app.js?1573152007:560
Compiling sheet...
app.js?1573152007:560
Found rolltemplate: simple
app.js?1573152007:560
Found rolltemplate: atk
app.js?1573152007:560
Found rolltemplate: dmg
app.js?1573152007:560
Found rolltemplate: atkdmg
app.js?1573152007:560
Found rolltemplate: desc
app.js?1573152007:560
Found rolltemplate: spell
app.js?1573152007:560
Found rolltemplate: traits
app.js?1573152007:560
Found rolltemplate: npc
app.js?1573152007:560
Found rolltemplate: npcatk
app.js?1573152007:560
Found rolltemplate: npcdmg
app.js?1573152007:560
Found rolltemplate: npcaction
app.js?1573152007:560
Found rolltemplate: mancerroll
app.js?1573152007:560
Found rolltemplate: mancerhproll
app.js?1573152007:560
Found Charactermancer Repeating Section: topbar
app.js?1573152007:560
Found Charactermancer Repeating Section: leveler-topbar
app.js?1573152007:560
Found Charactermancer Repeating Section: row
app.js?1573152007:560
Found Charactermancer Repeating Section: utilityrow
app.js?1573152007:560
Found Charactermancer Repeating Section: choose
app.js?1573152007:560
Found Charactermancer Repeating Section: custom-proficiency
app.js?1573152007:560
Found Charactermancer Repeating Section: custom-trait
app.js?1573152007:560
Found Charactermancer Repeating Section: spell-holder
app.js?1573152007:560
Found Charactermancer Repeating Section: spell-item
app.js?1573152007:560
Found Charactermancer Repeating Section: asi-row
app.js?1573152007:560
Found Charactermancer Repeating Section: hpbylevel
app.js?1573152007:560
Found Charactermancer Template: l1-welcome
app.js?1573152007:560
Found Charactermancer Template: l1-race
app.js?1573152007:560
Found Charactermancer Template: l1-class
app.js?1573152007:560
Found Charactermancer Template: l1-abilities
app.js?1573152007:560
Found Charactermancer Template: l1-background
app.js?1573152007:560
Found Charactermancer Template: l1-equipment
app.js?1573152007:560
Found Charactermancer Template: l1-spells
app.js?1573152007:560
Found Charactermancer Template: l1-feat
app.js?1573152007:560
Found Charactermancer Template: l1-bio
app.js?1573152007:560
Found Charactermancer Template: l1-summary
app.js?1573152007:560
Found Charactermancer Template: final
app.js?1573152007:560
Found Charactermancer Template: lp-welcome
app.js?1573152007:560
Found Charactermancer Template: lp-levels
app.js?1573152007:560
Found Charactermancer Template: lp-choices
app.js?1573152007:560
Found Charactermancer Template: lp-asi
app.js?1573152007:560
Found Charactermancer Template: lp-spells
app.js?1573152007:560
Found Charactermancer Template: lp-summary
app.js?1573152007:560
Found Charactermancer Template: lp-spellchoice
app.js?1573152007:560
Found webworker script
app.js?1573152007:560
Finding sheet rolls...
app.js?1573152007:561
Including compendium template css.
app.js?1573152007:563
window resize
app.js?1573152007:543
Final set zoom!
app.js?1573152007:542
UPDATE GL SIZE!
app.js?1573152007:543
Final set zoom!
tutorial_tips.js:7
tuts loaded
19Mixed
Content: The page at '<URL>' was loaded over HTTPS, but requested an
insecure image '<URL>'. This content should also be served over HTTPS.
app.js?1573152007:555
MESSAGE RECEIVED
app.js?1573152007:555
MessageEvent
sheetsandboxworker.js?1573179883250:682
Starting up WEB WORKER
app.js?1573152007:551
Final page load.
app.js?1573152007:563
Refresh jukebox List!
app.js?1573152007:549
Auth'ed.
app.js?1573152007:549
Go post auth!
app.js?1573152007:549
initial setup
app.js?1573152007:563
Refresh jukebox List!
app.js?1573152007:547
T.i
app.js?1573152007:563
Refresh jukebox List!
app.js?1573152007:555
refershing page listings!
app.js?1573152007:560
Refresh Journal List!
VM904:1
Uncaught TypeError: Cannot read property 'id' of undefined
at Object.eval (eval at jqotec
(base.js?1569951309:1), <anonymous>:1:76)
at HTMLScriptElement.<anonymous>
(base.js?1569951309:20)
at Function.each (jquery-1.9.1.js:648)
at jQuery.fn.init.each
(jquery-1.9.1.js:270)
at jQuery.fn.init.jqote
(base.js?1569951309:20)
at
Object.d20.journal.refreshSpeakingAsOptions (app.js?1573152007:560)
at Object.d20.journal.refreshJournalList
(app.js?1573152007:560)
at app.js?1573152007:560
app.js?1573152007:549
Got players value...
app.js?1573152007:550
joining game...
app.js?1573152007:548
Player -L9LnzIepvp0dVf_wQAT is offline...
app.js?1573152007:548
Global Volume: 58=0.3364
app.js?1573152007:548
Player -LJeZUtAY2xGikgRe6I3 is offline...
app.js?1573152007:548
Player -LJfoiBtoSHsh7KQyJSQ is offline...
app.js?1573152007:548
Player -LKA3iA7rt8M_CB136hn is offline...
app.js?1573152007:548
Player -LKlowlKD-4xHxrEUToH is offline...
app.js?1573152007:548
Player -LLHvnMB5FejUugcdJYC is offline...
app.js?1573152007:548
Player -LN6MO7WYiAACLJYiTXi is offline...
app.js?1573152007:548
Player -LQTa4M5IcwyO_wu1aoA is offline...
app.js?1573152007:550
Deferred finish joining...
app.js?1573152007:541
Firebase Online
118app.js?1573152007:547
Full load page!
app.js?1573152007:549
We have 118 pages
app.js?1573152007:551
Scan for new plays!
app.js?1573152007:563
Refresh jukebox List!
app.js?1573152007:549
handle page changes
app.js?1573152007:549
false
app.js?1573152007:550
init active page!
app.js?1573152007:547
activate page!
app.js?1573152007:547
FULLY ACTIVATE VIEWS FOR PAGE.
app.js?1573152007:557
Descending into madness...
app.js?1573152007:547
Graphics: 0
app.js?1573152007:547
Paths: 0
app.js?1573152007:555
refershing page listings!
app.js?1573152007:545
Do refresh link cache!
app.js?1573152007:560
Refresh Journal List!
app.js?1573152007:560
Search took 454ms
app.js?1573152007:547
Reorder by ZORDER
mini.png:1
Failed to load resource: the server responded with a status of 500 (Internal
Server Error)
mini.png:1
Failed to load resource: the server responded with a status of 500 (Internal
Server Error)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.png:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
mini.jpg:1
Failed to load resource: the server responded with a status of 403 (Forbidden)
app.js?1573152007:546
Swapping https://s3.amazonaws.com/files.d20.io/images/93056767/Wik5OwxXj8iI16206zEu7w/thumb.png?15696987455
to https://s3.amazonaws.com/files.d20.io/images/93056767/Wik5OwxXj8iI16206zEu7w/med.png?15696987455
app.js?1573152007:540
Executing swap, new source: https://s3.amazonaws.com/files.d20.io/images/93056767/Wik5OwxXj8iI16206zEu7w/med.png?15696987455
app.js?1573152007:547
Reorder by ZORDER
app.js?1573152007:541
Timeout ref showed error!
app.js?1573152007:563
window resize
app.js?1573152007:543
Final set zoom!
app.js?1573152007:542
UPDATE GL SIZE!
app.js?1573152007:543
Final set zoom!
app.js?1573152007:563
window resize
app.js?1573152007:543
Final set zoom!
app.js?1573152007:542
UPDATE GL SIZE!
app.js?1573152007:543
Final set zoom!
app.js?1573152007:563
window resize
app.js?1573152007:543
Final set zoom!
app.js?1573152007:542
UPDATE GL SIZE!
app.js?1573152007:543
Final set zoom!