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Extra player that i cannot remove

1574025554

Edited 1574117201
hey, i have ran into an issue where for some reason i have a 7th player even thou i only have 6 active players.
..note i should have added some more detail. The Game in question is The frozen Realm. the player that needs to be removed is The Falcon wolf. if a mod could just remove him it would be appreciated.
1574043638
Pat S.
Forum Champion
Sheet Author
If you are the game creator, you should be able to hover over their name on the game's main page and select kick player. If you are not then you should be able to request it from the game's creator.
1574116570

Edited 1574117446
I would post screenshots but this form is bugging out. But just to put it simply listen to me. I am the game owner.. The player in question is not in the player list. Thus i cannot remove him from the game. Now how do i know he is still in the game? it is because when i create a character..and go to give control of said character i can see him in the list of players. Now i repeat..this is not a misunderstanding. I do not need a tutorial on how to kick a player. This is a bug where roll 20 is saying he isn't in the game..and is in the game. Ps. looks like i am not the only one facing this bug.
Hi Rman88 -  I have requested one of our developers manually remove the player in question from the backend of your game - that should be processed in the next few days. We are also in the midst of investigating the baseline issue so it doesn't occur again. Thank you for your patience and understanding!
Hi Rman88 -  Good news! We were actually able to get that player removed by a dev today. Would you mind double-checking to see if they are removed from your end as well, please? Thanks!
yes it worked, thank you for doing that.