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Token Bouncing and other UI issues

December 05 (5 years ago)

I’m having real trouble with the interface responses.  The main issue is that when I move a token it frequently just bounces back.  This happens whether I drag and drop or use key presses to move.  Other issues include when I shift click on a token (to open character sheet), it will do one of several things, such as a ping, grab, shift focus or - eventually - open character sheet.  This is making it virtually impossible for me to run a game smoothly.  I have been using Safari but switched to Firefox to give that a go.  It seems to happen less with the latter but hasn’t gone away (not a chance I’m using Chrome).  Any help would be greatly appreciated.  Many thanks.

December 05 (5 years ago)

Edited December 05 (5 years ago)
Nicholas
Roll20 Team

Hi Allan - 

Hmmm very strange. If you get the chance, would you mind proving the below information, please? This might help us better understand what is going on here. Thanks!

  • Your device type and model, if applicable (Surface book laptop, desktop, Macbook Pro, etc.)
  • Your computer's settings (A good place to find this info if you don't know it is Support Details):
    • Browser Version(s)
    • Operating System
    • If Javascript is enabled
    • Your anti-virus software
    • List of any browser add-ons or extensions enabled
  • A Console Log from the moment you logged into the page through when you encountered the issue(s). Directions for providing a console log in Chrome can be seen here: https://support.google.com/docs/thread/1873663?hl=en. The directions for Firefox will be similar, but will use the Firefox interface, which is described here: https://developer.mozilla.org/en-US/docs/Tools/Web_Console.
  • A screen recording of the issue(s) occurring, if at all possible.