Hi Helen P.,    I'm sorry to hear that you're having issues with the notifications icon.    Could you please carefully work through these steps of our guide to   Solving Technical Issues  ?        Step 1: Make sure to use the right browser   Please check if these issues persist when using both Chrome  and  Firefox.       Step 2: Ensure that there are no extensions/addons interfering with Roll20   Please disable  all  add-ons/extensions.       Step 3: Clear your cache      If none of the above succeeds, please thoroughly work through   Step 4  .   (Don't forget the complete Console Log!)    Thank you!