Hi Redfangs - Hmmmm, very strange. It sounds like somehow you are possibly losing connection to Firebase, which is where we store most of that data. Before we continue though, would you mind carefully working through the steps below from our guide to Solving Technical Issues, please? This allows us to best establish a baseline for whatever troubleshooting is needed going forward. Step 1: Make sure to use the right browser Roll20 currently only supports Google Chrome or Mozilla Firefox. While troubleshooting please check if the issues persist across both Google Chrome or Mozilla Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 To manage extensions on Google Chrome you can follow these instructions: Help Site To manage addons on Mozilla Firefox you can follow these instructions: Help Site Step 3: Clear your cache In Google Chrome follow these instructions: <a href="https://support.google.com/chrome/answer/95582?hl=en" rel="nofollow">https://support.google.com/chrome/answer/95582?hl=en</a> In Mozilla Firefox follow these instructions: <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow">https://support.mozilla.org/en-US/kb/how-clear-firefox-cache</a> Step 4: Provide a bug report We would ask that you please provide all the information in that step, to the best of your ability, including the Console Log.
