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Handouts Loading...

1578931947

Edited 1578932135
I have already reported this issue once (see below, only thing different is now I am on Windows 10 and Chrome&nbsp;79.0.3945.117). It was not resolved, instead I was compensated. Started making my session prep notes somewhere else, no big deal :D But now I experience the same issue with Curse of Strahd module characters (their Bio&amp;Info pages will just keep loading indefinitely), so I am actually losing content I paid for in addition to my notes on those characters. I would have to create a new game and copy all of the affected sheets manually into my current game to get them (the module notes, mine are lost) back. Is there a way to resolve this? I put all my session notes in a handout. Worked perfectly (days/weeks), until that one time that it didn't and it only showed a permanent Loading screen. I made a new one and the same thing happened. All other handouts work (except those two named Session VIII - the game is called Curse of Strahd). I have not installed or done aynthing new, really. The only difference between these and other Handouts is the length of manually written text (vs the ones porvided by the modules, pre-written).&nbsp;&nbsp; Windows 8.1 (64-bit) Chrome 78.0.3904.87 Javascript Enabled ESET NOD32 13.0.22.0 Extensions: Backspace to go Back, Grammarly for Chrome, New XKit. I don't have a console log since I thought the issue would resolve itself. ( <a href="https://app.roll20.net/forum/post/7898365/handouts-loading-dot-dot-dot" rel="nofollow">https://app.roll20.net/forum/post/7898365/handouts-loading-dot-dot-dot</a> )
Hi Tery, We recently put out a fix that should prevent the cause of this issue, however, if the error occurred before the update unfortunately it is very unlikely we will be able to get it back. That said, feel free to email us directly at <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a> with a link to the game as well as the name of a few affected sheets and we will see what we can do :)
Thanks! I am pretty sure it happened on 7 or 8 January, so :D The game wasn't even loading, if I recall, the sheets just appeared that way (I've learnt my lesson from before). It was jsut a few sheets, but I am glad the issue got fixed (missed the update).