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Charactermancer Sheet Not Loading

I'm having an issue involving using the charactermancer with my 5e character sheets. I've tested this across multiple devices and games, with the feature working on my laptop but not my main PC. I also had several others test their charactermancers, and none reported errors.&nbsp; Steps: Open the game which I want to use the charactermancer in. Open the character sheet and select the 'charactermancer' option. The sheet will remain blank, with only the Bio &amp; Info , Charactermancer, and Abilities tabs being available. Console Log: <a href="https://pastebin.com/r9TtpPGc" rel="nofollow">https://pastebin.com/r9TtpPGc</a>
Hey there&nbsp;Tom B. -&nbsp; Hmmm, that's really strange. I definitely see some weird things going on in your Console Log. However, for troubleshooting purposes, would you mind also providing me the below system information for the device having the issues, please? I appreciate your patience! Needed System Information Web Browser Browser Version Operating System If Javascript is enabled Your anti-virus software List of any browser add-ons or extensions enabled
1579996753
Andreas J.
Forum Champion
Sheet Author
Translator
I think the Charactermancer doesn't work if you have the sheet "popped out". Is the sheet inside the same browser window as Roll20?
I have a similar issue. When I went to level up, with the charactermancer, me and my friend found that both of our character sheets blank. I have windows 10, I use firefox for my browser, the latest version, javascript is disable, my antivirus is Avast and has never caused problems before, and I have AdblockPlus for my extensions. Previously none of these things have caused an issue and I am relieved to see it's not just me and my friend having this issue.
Another member of my group and I experienced this issue. I actually tried running it on three browsers (Firefox, Chrome, and Internet Explorer) and found the issue to be consistent across them. My operating system is windows 10. I'll try to get my friend to give input; he probably will have more to contribute than me, as he is better with this stuff.
... he beat me to it
I think you need to enable JavaScript.
Thanks for the reply, my specs are: Web Browser: Google Chrome Browser Version: 79.0.3945.130 Operating System: Windows 10 If Javascript is enabled: Yes Your anti-virus software: Malware Bytes List of any browser add-ons or extensions enabled: Disabled all The strange thing about this is that it was working recently, and nothing changed that I can recall on my end. Besides that, my friend and my other PC's charactermancer work. Really weird.
Also, my sheet is not popped out. I have it in the window.
1580025468
Andreas J.
Forum Champion
Sheet Author
Translator
Tom B. said: The strange thing about this is that it was working recently, and nothing changed that I can recall on my end. Besides that, my friend and my other PC's charactermancer work. Really weird. If it's only a specific character the charmancer doesn't work with, is it possible that you have altered it's class/level/stats in a way that make so that you can't further level-up the character with the Charactermancer?&nbsp; I think if a character wasn't created using the Charactermancer, you can't later use the Charactermancer level-up on it. This and the "popped out" are the two main reasons I recall that might prevent the charactermancer from working. I suggest you try and copy/save the character to the Character Vault, and then import it into a new game, and see if it the Charactermancer works there.
Andreas J. said: Tom B. said: The strange thing about this is that it was working recently, and nothing changed that I can recall on my end. Besides that, my friend and my other PC's charactermancer work. Really weird. If it's only a specific character the charmancer doesn't work with, is it possible that you have altered it's class/level/stats in a way that make so that you can't further level-up the character with the Charactermancer?&nbsp; I think if a character wasn't created using the Charactermancer, you can't later use the Charactermancer level-up on it. This and the "popped out" are the two main reasons I recall that might prevent the charactermancer from working. I suggest you try and copy/save the character to the Character Vault, and then import it into a new game, and see if it the Charactermancer works there. Nope, that isn't it either. When I even make new characters and attempt to use the charactermancer I still run into the same problem. Besides that, I've shown my players the sheets I'm having issues with and given them access and they can see the charactermancer just fine.&nbsp;
Once I ran into this problem the charactermancer stopped working for all my characters, even in other sessions.
Tom B. said: Andreas J. said: Tom B. said: The strange thing about this is that it was working recently, and nothing changed that I can recall on my end. Besides that, my friend and my other PC's charactermancer work. Really weird. If it's only a specific character the charmancer doesn't work with, is it possible that you have altered it's class/level/stats in a way that make so that you can't further level-up the character with the Charactermancer?&nbsp; I think if a character wasn't created using the Charactermancer, you can't later use the Charactermancer level-up on it. This and the "popped out" are the two main reasons I recall that might prevent the charactermancer from working. I suggest you try and copy/save the character to the Character Vault, and then import it into a new game, and see if it the Charactermancer works there. Nope, that isn't it either. When I even make new characters and attempt to use the charactermancer I still run into the same problem. Besides that, I've shown my players the sheets I'm having issues with and given them access and they can see the charactermancer just fine.&nbsp; Hey Tom B. - Hmmm, gotcha. I'm seeing some other reports of what you are experiencing as well. I've let our dev team about this, but I'm going to get some additional information from other users as well to provide our team as much info as possible for resolving this. Thank you in advance for your patience!
Moving report here -&nbsp; Ross R. &nbsp;said: For the D&amp;D 5e by Roll20, the charactermancer in the character sheet has stopped working in all my games! If attempted, the character sheet is turns completely white as if either processing or completed. Have tried creating new games, characters and other character sheets, but the problems persists! Myself and my players have lost whole characters, items, and skills! This has completely ruined our gaming experience!
Moving additional report here: Shocky &nbsp;said: After my first session I leveled up, but for some reason when I pressed the button to do so the charactermancer showed up as a blank white screen. However I can still interact with other parts of the website. Has this happened before? Is there anything I can do to fix it?
Hey&nbsp;Dibbec O. &amp;&nbsp; Amon B. &amp; anyone else - Would you mind also providing a Console Log like Tom B. did above? We need a Console Log from the moment you logged into the page till when you open the Charactermancer and encounter this problem. Directions for providing a console log in Chrome can be seen here:&nbsp; <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673774" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673774</a> . The directions for Firefox are described here:&nbsp; <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673814" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673814</a>. &nbsp;We appreciate your patience as we look into this!
Hey everyone -&nbsp; It looks like this issue may have been caused by a bad cached file related to the Charactermancer. Our dev team purged that file to hopefully resolve. Would you all mind re-testing the Charactermancer within your various games again to see if the issue is resolved, please? When you go to test it though, please make sure to utilize Incognito mode in your browser to ensure you're getting an accurate test.&nbsp;
The issue seems to be resolved. Thank you for the help.
Hi there everyone. This happened to me today. None of my games lets me use the charactermancer anymore, same issue everyone's reporting here. Is anyone having this problem again?
Currently having this issue. Seeing if anyone else winds up here with it&nbsp; :\
My players are having this issue again today - And we cant continue. This is in the Descent into Avernus module that I am running, bought here.