Animated token not working

Please, I need some help as my animated tokens do not work when put on the map.  When hovering with the mouse over the image on the Art Library they show as imported and they give the preview as animated, but after dragging it to a map it does not move and neither show the animate controls (play button etc. Thank you for you help. image

Hi Nick; It doesn't work. I sent you all info in reply to the private message so you could check the problem yourself also. Have a great day!

Hey Alvaro! This is a wild swing, but go into Default Game Settings and check under Token Defaults to see if there is a Tint Color assigned. I once fell victim to a known bug that kept assigning a Tint Color even though I kept switching it back to transparent. It had the side effect of nerfing my animations just as you describe.

Aardwulf said: Hey Alvaro! This is a wild swing, but go into Default Game Settings and check under Token Defaults to see if there is a Tint Color assigned. I once fell victim to a known bug that kept assigning a Tint Color even though I kept switching it back to transparent. It had the side effect of nerfing my animations just as you describe. In fact the token color is set to black and I am not able to proper save the transparency option. After a hit the save button it goes back to black.  How have you corrected this?

Alvaro T. said: In fact the token color is set to black and I am not able to proper save the transparency option. After a hit the save button it goes back to black.  How have you corrected this? Had to get the Roll20 team to take care of it. It hasn't come back since.

thank you. i will try to contact them by email or have  Nicholas  reply this thread.