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Audio Issues

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Audio Issues
1580874156
Eiric E. Padráig
Pro
Permalink for 8104578 Quote
My Numenera game was having tremendous issues with some players being able to hear each other and others not. I am using Chrome v  79.0.3945.130, but I closed out of Roll20 before getting the Console Log -  I didn't know I needed it until reading in the forums how to post a Bug Report. Apologies.
1581023230
Nicholas
Roll20 Team
Permalink for 8108675 Quote
Hey Eiric E. Padráig -  When you mention audio issues, can you further describe what you mean exactly, please? Are players cutting in and out as far as connection goes? Or are they coming in with little to no volume? Any additional information you provide is appreciated! :)
1581032142
Eiric E. Padráig
Pro
Permalink for 8109029 Quote
Some people could only hear certain players, some players could not be heard at all, and others could not keep a stable connection.
1581109219

Edited 1581109233
Nicholas
Roll20 Team
Permalink for 8110969 Quote
Hey Eiric E. Padráig -&nbsp; Hmmm, gotcha.&nbsp;Would you mind providing me with the WebRTC Debug Log from those people who have experienced the issue, please? To retrieve it, click the "Download WebRTC Debug Log" button within the in-game "My Settings" tab. Be aware, the log only exists in you and your player's browser up until you or they refresh. To get the most useful data, you'll want to download the log right after you start having issues, but before anyone refreshes. If you are unable to attach the log in this forum post, you can send it directly to <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a> and we'll further troubleshoot this from there!
1581109764
Eiric E. Padráig
Pro
Permalink for 8110989 Quote
We all refreshed multiple times trying to fix the issues. I will send in the Debug log if/when it happens again.
1581473746
Lillian Pumpernickle
Permalink for 8122834 Quote
I've been getting an issue somewhat similar to this, I believe. Checked the RTC log and it wasn't attempting to do a connection protocol to all players in game, only to some. Log sent in to above email.
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