Hello Edward G., Please carefully work through to the first three steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser . Please check if these issues persist when using both Chrome and Firefox. Step 2: Make sure that there are no extensions/addons interfering with Roll20. Please disable all add-ons/extensions. Step 3: Clear your cache. If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!