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Charactermancer not working for players

I own the DM kit. As the DM, I can see all the various options in drop-down menus in charactermancer. My three players cannot see most information in drop-down menus, such as Ability Rolling types, they only see custom and manual, they don't see point buy, etc... And this goes for all other dropdowns as well. What am I missing? Any advice please?
1582516550

Edited 1582516665
Kraynic
Pro
Sheet Author
Have you turned on compendium sharing for that game? <a href="https://roll20.zendesk.com/hc/en-us/articles/360037258674-Compendium-Sharing" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360037258674-Compendium-Sharing</a>
I didn't. My party went over to another website after getting stuck on character creation for over 20 minutes. Glad we resolved this. Now I need to corral them back over here. Thank you for helping me out!