Hey Flip - Is this occurring with one particular asset, or all assets in your Premium Assets tab? Also, is there any way you can provide the additional information seen below, please? If you need to find this information, some of it can be found here . Web Browser Browser Version Operating System If Javascript is enabled Your anti-virus software List of any browser add-ons or extensions enabled A Console Log from the moment you logged into the page through when you encountered the issue. Directions for providing a console log in Chrome can be seen here: <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673774" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673774</a> . The directions for Firefox are described here: <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673814" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673814</a> .