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Issue with Jukebox

Hi, I am experiencing an issue with my jukebox. Whenever I try to upload a new MP3 via "Manage audio", the upload gets stuck in a never-ending loop. Any ideas? Thanks a lot.
1583799501
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
What is the size of the mp3?
Very small, from 80 KB to 1.2 MB
I have also tried to load a different game and re-launch the Audio Master, no luck unfortunately, I am unable to load any new tracks, the upload just gets stuck in a loop...any ideas please? Is it possible to install an older version of the Audio Master? Any known conflicts with other APIs? Thanks!
1583887000
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
AudioMaster is pretty stable. You are purging and reimporting the database before trying any new tracks, correct? As for the uploading problem, I can only offer the g uide to  Solving Technical Issues . Before a dev can really help you with this, it's best to veet out any other issues, and to provide them with the console information in  Step 4 . Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!)
Thanks Keith, how can I purge and reimport the database please?
I think you just press the above in order to clear the cache and then you can re-import the Jukebox. As for MP3s not working, have you tried to run them through a converter or similar program and then re-upload them? There are plenty of free programs online.
Ravenknight, how do you get to the above link?  I can't find that anywhere, nor can I find any options in Jukebox anywhere to remove/delete clips under my audio.
Correction:  In the Jukebox I can delete files, but when I click on the "Manage Audio" and then "tracks" and then "my audio" I still see a bunch there, many of which have already been removed from the Jukebox itself.  There seems to be no way to clear those files.  I am very frustrated by this process; I didn't have these issues when we used Fanburst.
Thanks to all of you, I did manage to fix the issue by using Firefox and de-activating all add-ons!!!
1584140751

Edited 1584140788
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
@ OldSchoolGM, Jukebox exists in your game. Think of it as an audio equivalent of the Journal Tab . These are audio resources that you not only have access to, but that you have placed in that particular game. You don't want your sci fi tracks in your fantasy game, for example. My Audio is like your Art Library . They are things you have selected or uploaded to be in your account, but are not actually placed in a particular game. If you remove tracks from your Jukebox, you are just removing them from that game. Every game has its own Jukebox. To remove a title from your account, you need to remove it from My Audio. Roll20 Audio Master is an entirely different, fan-built system that sits on top of everything else. It allows you to do all sorts of macro tricks with audio that the Jukebox cannot. Because of the way it is built, it needs to maintain its own audio database. Tou update that database, you clear the old (Roll20AM) one and import it fresh. Here is a macro that will do that for you. !roll20AM --config,remove !roll20AM --config,import And here is the command that brings up the built-in interface: !roll20AM --config,menu=playlists