1) The maps are in the pages tab at the top of the VTT window. 2) that's a very broad question. Is there a particular part that is giving you trouble? I can probably offer some video or wiki resources. This series might help. In general, every character sheet has an initiative button, which will place them on the turn tracker. Most attacks on a sheet are clickable. Just click on it to roll the relevant dice. 3) No live chat support. The forums are fairly responsive. There is a wiki and a help center, both linked in the "Community" menu above. For serious problems (bugs, billing, loss of service, etc.) there is email support at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>.