Storage Quota Bug

1. Detailed description of the problem My storage Quota has been sitting at 125MB / 100MB, I have deleted all Art Assets, I have no Audio Assets, and to be safe, I've deleted every other game besides the one I wish to run. I have the Dungeon Tiles Reincarnated, but as I understand those should not count against my Storage Quota. 2. Step by step instructions on how to reproduce the issue Not sure how to reproduce it, if you look at the screenshots I've provided in 6. You can see there is nothing there but still a high Storage Quota used. I have a Game with a map laid out using the Dungeon Tiles Reincarnated, using no other assets. 3. Description of your setup Google Chrome Version 80.0.3987.132 (Official Build) (64-bit) Windows 7  (64-bit) If Javascript is enabled [Yes] 5. Console log v2.js?1582765325:57 JQMIGRATE: Migrate is installed with logging active, version 3.0.0 v2.js?1582765325:57 JQMIGRATE: jQuery.expr[":"] is now jQuery.expr.pseudos i @ v2.js?1582765325:57 v2.js?1582765325:57 console.trace i @ v2.js?1582765325:57 cdn.inspectlet.com/inspectlet.js?wid=360929120&r=439916:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT v2.js?1582765325:57 JQMIGRATE: jQuery.fn.bind() is deprecated i @ v2.js?1582765325:57 v2.js?1582765325:57 console.trace i @ v2.js?1582765325:57 q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT q.stripe.com/:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT js-agent.newrelic.com/nr-1167.min.js:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT 6. Supplemental information (screenshots, screen recording, etc.)

Deleting art assets from your games and maps does not free up space. You need to delete the files from your Art Library, specifically from the Recent Uploads section. See more in the wiki: <a href="https://wiki.roll20.net/Art_Library#Freeing_Up_Storage_Space" rel="nofollow">https://wiki.roll20.net/Art_Library#Freeing_Up_Storage_Space</a>

Seth is showing an empty Recent Uploads in a screen shot.

Ah. Sorry, I missed that. Hopefully someone from Roll20 will be along soon to look into this further.

I ended up just upgraded to actually use Roll20, but I would still have this weird storage issue if I downgraded.

I also have the issue. I am sitting at 83/100 MB and have no games (I deleted them all). Does it take time to clear out the space?

Joe said: I also have the issue. I am sitting at 83/100 MB and have no games (I deleted them all). Does it take time to clear out the space? Games have nothing to do with your storage.&nbsp; Do you have anything in your art library?&nbsp; Have you uploaded any audio?&nbsp; Deleting all your games doesn't make those files go away, because they are linked to your account, not a particular game.

Where can I see my art library at? I don't see it as an option in my account.

Your account page shows the total storage. To view (and delete) the items in your library, log into a game and go to the art library tab. More information here . Also be aware that if you have uploaded any audio, that's a much more likely resource hog.

Ahh, ok, had to create a new game to get there to see them from my old game. Thank you!!

There is an external tool, but it has been deprecated for years. In-game is likely safest.

I'm also sitting over the free 100. I'm also premium and, though I want to be, am a little upset that I have to be to keep running my games now. All of my assets disappeared into some void at the beginning of the month and cannot be found except in that they take up storage quota space. Going into my games the "My Library" link leads to void(0); and is inaccessible, while the old library external tool only shows my uploads since everything disappeared.

Have you tried in both Chrome and Firefox?

Yeah, it's all the same regardless of web browser.

Technically, I still have the issue, my solution was just to upgrade to higher storage, but if I ever let my subscription lapse, I will have the issue of ghost storage again.

Another user discovered that uploaded custom status marker sets count against your Storage Quota, but do not show in your Art Library. Did you ever upload any status markers?

I did not even know we could upload Status Marker Sets, but I'm going to have to look into doing that now, because that was something I had been struggling with in my last session.

Well, I guess that's not the source of the problem... but glad you have found a new toy! :-)