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Audio and Video not functional (audio menu is gibberish)

March 22 (5 years ago)

I'm connecting to Roll20 after several years off and am having trouble with audio and video. I have a camera and headphones connected to my computer. I have checked them with other programs and they are working with the other apps. They are both functional and usable with programs other than Roll20. However, when I go into settings for Roll20, they are not even visible to select. For video, the drop-down menu only shows "none" as video options. Audio is stranger. I get three or four lines for each of audio input and audio output. Audio input has three lines: 

  • default
  • communications
  • a long line of alpha-numerics

Audio output is similar, but it has four lines:

  • default
  • communications
  • a first long line of alpha-numerics
  • a second long line of alpha-numerics

I've copied images of these below. 

I've tried clearing the cache. Chrome (the browser I'm using) is updated to the proper version. I've looked and Chrome/Roll20 should have permission to use my microphone and camera. I've tried hitting the "Reconenct" button multiple times. I've looked on the bug thread and haven't found anything similar. I'm really at a loss. Can anyone help? 

Regards,
Brian 




 

March 27 (5 years ago)
Nicholas
Roll20 Team

Hey Brian A. -

Apologies for the delay here! To better understand what's going on, would you mind going through this WebRTC test and letting me know the results, please? Is everything green? Or are there some issues appearing? Here is the link: https://test.webrtc.org/. Thank you in advance for your patience!

April 25 (5 years ago)

It seems to have sorted itself out, so I'm having no troubles. I'll let you know if it happens again.


Brian