Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
May your rolls be merry + bright! 🎄
Create a free account

Tokens disappearing as a DM

Certain tokens on my maps have disappeared so that I can't see them, but my players still can. They're still around, they haven't been deleted or changed, but... suddenly not having any of my city names is kind of difficult. Does anyone know why the tokens vanished on my end and what I can do to fix it?
My DM is experiencing this issue as well in our games, so it's not an isolated issue.
This just happened to me today, tokens disappearing.  Also, could not copy certain tokens.  
1586671714

Edited 1586671838
If you are not using Chrome or Firefox, switch to one of those to see if it helps.&nbsp; Also, clear the cache.&nbsp; Roll20 said in one of the other forums (I can't find it right now) that they pushed some defective code and when they fixed it, the fix may not override what is cached.&nbsp; Hope this helps! Edit: found the forum post:&nbsp; <a href="https://app.roll20.net/forum/post/8426341/stuck-on-loading-screen-dot-dot-dot/?pageforid=8437996#post-8437996" rel="nofollow">https://app.roll20.net/forum/post/8426341/stuck-on-loading-screen-dot-dot-dot/?pageforid=8437996#post-8437996</a>
Chrome seems to be having this issue more than firefox.
I am having this issue right now too... My players can still see the tokens but i as the DM cannot.
Happened to us as well. Clearing caches helped in most cases but I ended up re-uploading a couple of tokens and reassigning them to the characters in order for it to work. It probably has something to do with the half-baked update to dynamic lightning.&nbsp;
I have the same issue, certain tokens do not show up in Chrome, but they do in Firefox.
I had this problem tonight.&nbsp; Was really frustrating.
Following up that I'm still having this issue happen in Chrome.&nbsp; I cleared my cache (completely) in Chrome, and it appeared to fix it for a few days.&nbsp; But it just happened again.&nbsp; I dropped player tokens from my journal, and they did not appear on the token layer.&nbsp; Only having this issue with tokens assigned to players.&nbsp; I switched over to Firefox, and it is not an issue with that browser.
Signal boosting this issue because it is hitting me as well, I switched from Firefox to Chrome to try and alleviate a problem I am having with the canvas locking up every few minutes and as a result of the change lost visibility on 40% of the tokens on level 10 of Dungeon of the Mad Mage. I logged back in with firefox and simply copy/pasted those tokens, then deleted the old ones, which caused the new copies to appear in chrome. However there are still several tokens that my players can see that I cannot in either browser and I would imagine a similar proportion on the GM layer which I cannot ask my players to identify for me. In the console log I see a lot of "Cannot load resource from URL xxxxx" errors which appear to be for the tokens I am missing.
The fun thing for me: clearing cache did nothing, but they all showed up in firefox when they wouldn't in chrome, so *shrug*
Last night, some players can see some tokens, some players cannot, DM can see everything but players can't. We were also seeing some really rough API performance last night between D&amp;D Beyond -&gt; Beyond 20 (plugin) -&gt; Roll20, but it didn't stop us from playing, just... slow as molasses.
Hey folks -&nbsp; We just pushed out a fix for the issue related to images not loading properly. As such, would you mind trying to reload the game(s) with the problem and letting us know if those images are now showing up correctly, please? Thank you for your patience!
1587146846

Edited 1587153777
Hmmm. Well something definitely changed. I cannot even get past the load screen now, it is just sitting there and has been for 10 minutes. Chrome, cache cleared again. Problem fixed. Deleting debug to avoid distracting from the actual issue in this thread.
Nicholas said: Hey folks -&nbsp; We just pushed out a fix for the issue related to images not loading properly. As such, would you mind trying to reload the game(s) with the problem and letting us know if those images are now showing up correctly, please? Thank you for your patience! seems to have worked for me.
This is now affecting me. Noticed my GM account could see the tokens in Chrome, but my user account in a incognito tab could not. I tried clearing the cache and now I can't see the tokens on my GM account. It was all of my map pins which were a lot of work to make... Really don't want to have to put them back.
1591514719
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Are the images still in your user library?