Hello rick c., Please carefully work through to the first three steps of our guide to Solving Technical Issues :
Step 1: Make sure to use the right browser
Please check if these issues persist when using both Chrome and
Firefox.
Step 2: Ensure that there are no extensions/addons interfering with
Roll20. Please disable all add-ons/extensions.
Step 3: Clear your cache
If none of the above succeeds, please have your player thoroughly work
through Step 4. (Don't forget the complete Console Log!)
If you need additional information on how to capture a console log we have
additional information here:
Submitting a Console Log in Firefox
Submitting a Console Log in Chrome
Thank you!
