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Major token permissions issue

I have run into an issue whenever I make any changes to a token's permissions (one that I have dragged directly onto the VTT from the art library), such as showing the name plate, its aura, etc to the players. Once I do this, whenever I move the token around on the map, it does not move for the players, and just remains frozen in the same place forever. Has anyone else encountered this major bug before?
1588591564
Andreas J.
Forum Champion
Sheet Author
Translator
I think I've encountered something similar, but my group was thinking it was just some general lag/freezing that was between us. Reading this, it's quite possible our token troubles always happened after tokens permissions where edited. Could you provide more details? When editing the permissions of a token, is the specific token the only one that freezes for everybody, or are all tokens affected? How long did the "freeze" last? When did you encounter this for the first time? (My group witnessed something similar 2-3 weeks ago, but everything was fine last week) Is the token linked to a Character sheet? If linked, does the bug persist after you update the linked token to the sheet? (i.e. after editing the permits of the token, open the char sheet and remove the default token, and then select the edited token and make it the default token) If linked, and you updated the default token, does the "freeze" persist for a new token dragged from the same sheet? Is there a difference in behaviour between the new and old token? (they should be identical, but it could be possible the bug only affects one of them)
1588672892

Edited 1588673204
Turns out it's not just the permissions, it happens if you change ANYTHING in the token settings (i.e. the radial bubble values, the auras, the name, player permissions, etc). To answer your questions: 1. It is only the specific token that I make changes to its settings that freezes. The other tokens are ok (including multiples of the same token, eg. monsters). 2. The freeze lasts indefinitely. 3. It's hard to say, but I think I first started noticed things being buggy about 1-2 weeks ago. It has been happening without fail to every token I change things on ever since then. 4. This happens to any token - whether it is linked to a character sheet, or if it is just a token I dragged directly out of my art library. 5. The freeze bug does persist after I make the selected token the default token of the character. 6. After I have changed the default token to one with the changes and then delete it off the VTT, when I drag it back onto the VTT, the freeze is no longer there, and I can move the token around and have it update on the players' windows. 7. There doesn't appear to be. This screws up so many things. I can no longer: 1. Put location icons on maps with names 2. Put auras to show light, AOE effects, etc 3. Adjust monster HP on the fly as per hit die, etc
Bumping
1588787044
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Are all players using either Chrome or Firefox? These are the supported browsers, and you may get unsatisfactory results with others. Are the other players on mobile browsers? This shouldn't be an issue, but just narrowing down possibilities. Is anyone using a third party extension that might be causing interference?
I'm using Firefox. I'm unsure what the players are using, but it doesn't seem to matter which browser, because I used a dummy account in an incognito Firefox window to sign in to the game as a "player" and replicated the issue
Bumping
1589269643

Edited 1589283205
[edit] My issues have resolved themselves I just want to echo this problem, which seems to be the same as: - <a href="https://app.roll20.net/forum/post/8617612/token-movements-not-loading-for-players" rel="nofollow">https://app.roll20.net/forum/post/8617612/token-movements-not-loading-for-players</a> - <a href="https://app.roll20.net/forum/post/8564341/gm-edits-to-token-are-not-propagated-to-players-players-edits-are-fine" rel="nofollow">https://app.roll20.net/forum/post/8564341/gm-edits-to-token-are-not-propagated-to-players-players-edits-are-fine</a>
Happy for you, but my issues have still not resolved for themselves.
1590246875

Edited 1590246939
Have you grabbed a console log from your browser while making token changes, and a console log from the player's browser from the same time? Edit: Before going through all that, have you tested this while running Roll20 in a Private Browsing session?
Yes, running R20 in a private browsing session was how I was able to do all that extensive testing I posted about in an earlier post.
1591206127
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
A dev will need the console log to find out what is actually going on. Here are the general troubleshooting steps, most of which you have already done. Step 4 has instructions on capturing the console log. Guide to&nbsp; Solving Technical Issues . Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through&nbsp; Step 4 .&nbsp; (Don't forget the complete Console Log!)