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Token Issues

Hi there. I ran into some issues in a campaign regarding the token controls. Hopefully someone can help me out. I have recently been a GM in a prewritten campaign and I had two issues with my tokens/there character sheets. The first one is a problem for my players: For our first session we had a different GM that ran the game and gave everyone there token-access  and everything. It worked and we had a great time. But for the next session he had to deal with some other stuff, so we invited a new player and I was GM. I double checked everything before the game so it would run smoothly and was convinced that there tokens were on the token layer and they all had access to the right one. But some had a hard time moving them and some couldn't move them at all.i tried everything that came to mind. I set it to character-sheet access, controlled by everyone, only controlled by the player but it fixed nothing. Does someone have a tip for me (or maybe it's a bug). (I know some other players had the same problem but i couldn't find an solution or an open forum to post this.) The second problem is for my monsters in the prewritten campaign: We are playing lost mine of Phandelver and for some reason a big part of the monsters, that come with it have some issues when I want to make an attack roll for them. They just roll the damage but not the actual roll if they can hit. I had to fix this by going through every monster and adding a + by to hit . This happened in every lost mine that I have created jet.
It appears this is an issue acorss a bunch of peoples games and roll20 have not responded yet