Unfortunately roll20 is becoming an increasingly frustrating experience for myself and my groups of players. Which is a shame, as I have invested quite a bit of money in this software (add-ons, purchases on the marketplace, etc). Without being too harsh, unfortunately software development is incredibly slow, the feedback on new suggestions is slow and the solutions almost non-existent (see non-printable character sheets, lack of API management in different games via the Trasmoglifier, lack of adequate tools to export/edit maps etc, lack of a repository for custom adventures created by different players,...the list goes on). 99% of suggestions from the public are just dumped, and the more interesting and clever they are, the more they are ignored. The lack of alternatives out there (for now) is the only reason I am still here, to be frank. Sorry for the few people of good will who are trying to pull roll20 in a different direction, but frankly it is not just good enough for a company with millions of users. Your customer care is appalling, sorry if I sound harsh. You are taking advantage of a position of dominance. Be careful to the laws of market, though...