Since today's technical issues, I can't get past the loading screen

Super-update: APPEARS TO BE A DYNAMIC LIGHTING ISSUE!! Sadly, since the issues everyone experienced with Roll20 today, I can't get past the loading screen once I launch my campaign. My players can all see the page fine, when I join as a player myself, the page loads fine, but as a DM, I just get the loading screen. If I select a different page/map to load the loading simply becomes more frantic, but ultimately nothing happens. Every other tool appears available and functioning. Any help is appreciated, since I had to postpone todays session :( Cheers, UPDATE: So I created a TEST game, just a empty new game and that loads alright. I've cleared my browsing cache for at least 7 days, but that hasn't helped. I've reset the API sandbox, that hasn't helped. I copied the game itself, that hasn't helped.

Thought I'd log back in and have another look. Sadly, no progress. What seems unusual about the loading element is that the little subtext it cycles through, "Hatching dragon", "Crafting spell list", "Rolling 1d20", etc. It cycle through them really fast. And just goes round and round. I'm at a loss.

What browser are you using? Have you tried both Chrome and Firefox? Have you tried launching Roll20 in an Incognito / Private Browsing session?

I'm using chrome, had a look at internet explorer and the front page of Roll20 doesn't even load correctly, so that was a bust. Tried incognito, but same issue sat scrolling through the Loading Screen subtext cycle thingy. Thanks for the suggestions though Rab :)

It's possible there is a problem with the last page you were working on, that is what Roll20 is trying to load for you as GM. Do you remember if that was particularly large page? You can use (or create) a second account and invite it to the game as a player. Once that account account has joined the game once, you can promote it to co-GM from the Game Launch page. You can then log in again with the second account, and now as a co-GM delete the "bad page" and see if that fixes things for you. Edit: Actually, before deleting the page, maybe try turning off Dynamic Lighting for it first.

Okay, so, I've discovered that it doesn't like dynamic lighting... on *ANY* of the pages. Which is a bit of a problem considering that's one of the features I'm paying for, right??? I managed to load in on one of my regional maps that doesn't have DL on at all. From there I did a little testing. Turned off dynamic lighting on all pages. They load fine. Turned it on for one page with very little going on at all - dead! Back to the loading cycle. Any ideas what that's all about anyone?? Again, thanks for the suggestions Rab, appreciate it.

Should also mention I'm using the Dynamic Lighting (Updated)... or I was...

I'm curious, because I see this a lot. Why are you using Updated Dynamic Lighting? It's not ready yet, and there are plenty of warnings about it and the front page of the thread lists the many bugs that are being worked out. I'm trying to understand why so many people are doing this, because it almost invariably leads to frustration and discontent. Legacy DL works beautifully. Advanced Fog of War works like it always has, acceptably.

I guess I thought they wouldn't roll out a feature that wasn't ready. Or given that it states somewhere that they'd be fully switching over to this updated version soon, I thought it makes sense to work with it now. More fool me I guess.

Glad my suggestions helped. I echo Keith's comments. I use Legacy Lighting and it works great for me. UDL is not ready for prime time yet. As for why it is available on the Production server, it is such a big change I think they want people to test it so they get a large variety of test cases (different computers, different games, different DL layouts, etc.) to do more thorough testing. The extreme range of results (for a few folks it works great, for others it makes their computers run hot, and some, like you, can't even load the game) shows it needs this broad testing.

Thanks for the answer,Injustice. Another person I asked wasn't even aware  that legacy existed, because the options are below the scroll and they just saw the "Dynamic Lighting" tab and missed the " updated " tag. Even the warning is below the scroll. It makes troubleshooting very frustrating, because folks experiencing issues don't even know to differentiate.

Well, thanks for throwing in on the post guys, appreciate the community help :) Sadly, it doesn't fill me with confidence in Roll20. Anyway, I'll get into legacy lighting tomorrow. Take care,