Or write directly to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> . Be sure to include a descriptive subject line, and not just "I need help" so it can more efficiently reach the right team member. In the meantime, you can change the url of the game by temporarily booting and re-inviting any player, even one you invent with a Dummy Account . That might solve your problem. Your existing players will still see the game in My Games, but it would break any bookmarks they are using, which might be how this person is gaining access.