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Offline players still showing up in game

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Offline players still showing up in game
1591601866
DM Joe
Permalink for 8800392 Quote
I have a weekly game that I have two players that have been offline for few weeks now, and their names/icons are still showing as in game as if they were online. Is there any way to force them to go away? I do not want to remove them from the game if possible. Thanks!
1591606278
Andrew R.
Pro
Sheet Author
Permalink for 8800483 Quote
No,  this happens when the players close their browser without leaving the game first. It's harmless, you can ignore them. 
1591636155
DM Joe
Permalink for 8801559 Quote
Andrew R. said: No,  this happens when the players close their browser without leaving the game first. It's harmless, you can ignore them.  But it has been at least 4 WEEKS for one player and I would like them gone, it just adds clutter to the game. There is no way to get them out?
1591650721
Rabulias
Permalink for 8802646 Quote
I would submit a help desk request with the details about the game and the phantom player here: <a href="https://roll20.zendesk.com/hc/en-us/requests/new" rel="nofollow">https://roll20.zendesk.com/hc/en-us/requests/new</a> It may take them a few days to get to it, but they can clear phantom players from the backend.
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