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So I tried to purchase Alien Archive 2 on the day it was released, and I was charged 3 times for it (2 times on card, once on paypal) and the purchase is still not showing up.
Hello DJ Eternal Darkness, If you are having trouble accessing a particular marketplace item, be sure to
take a look at our guide on How to Access Marketplace Content as it
provides information on how to access the types of content available.
You can request a refund here . If you still need assistance, just let us know!
You'll need to email the team ( <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> ) directly for financial related issues for your safety and protection. I'd also recommend raising a ticket through the zen help desk as that might be the quicker/preferred method these days.
