Charactermancer

Hi. My players have tried to do their leveling using the charactermanser, but for some reason they can't chose backgrounds, feats or subclasses through it. Anyone know why this is happening?

Hi Rene.  Backgrounds are available in the initial 1st level Charactermancer character builder.  It's one of the tabs that you get to.  Same with feats.  Although this doesn't sound relevant to your situation, since you are just leveling your characters up, and not trying to re-start them at level 1.  So it sounds like the question you're looking for might be "How to edit in or add character Background and Feat."  Subclasses however are available to most classes at level 3.  When you level your characters up to 3 using the Charactermancer, you should see right there a dropdown bar to choose subclasses. Hope that basic info helps.

Have you made your compendium available to them? If they're only working with the SRD there aren't many options.

Hi guys. I have the D&D 5e bundle with PHB, Xanathars. Even when i try to create a level 1 character the only background i'm allowed to use is Acolyte? Also if i start variant human with feat i don't get any feats to chose from, just at blank slate where i can chose costume. The trouble with subclasses is that it won't allow them to use the subclasses from xanathars, even though it specificly says on the marketplace that it is integrated directly into the charactermancer.

That's weird, something is definitively wrong. Can you access these compendiums from the Compendium tab ingame? Or can you access then from the external Compendium page at least? Does any other PHB or XGE content appear in the charactermancer as options? Are you sure you haven't disabled these compendiums in this game?

I just had another look at it. It seems that it had disabled the PHB for some odd reason. It's on in every of my other games, just not in the main campaign I'm running. Anyways. Thanks for the responses!