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Grey scaled maps ?

my players report that the map is grey scaled despite being full color as well as the map having been completely black before reveal was used on the entire map and i cant figure out how to fix this issue that is only player side
I am having the same problem in the Lost Mine of Phandelver Thundertree map.  Top as GM shows full color with visible tokens,   Bottom shows Player view with tokens not visible when I switch to 'view as player' mode I had revealed only the lower left corner of the map and they can't see their tokens and the revealed area is just gray.  . 
Are you using UDL (updated dynamic lighting)?  If so, switching to the legacy lighting will probably get things working properly.