Unable to upload image to my library

I tried to upload a 93 kb file to my library and receive an error message that the file size is too large, I've only used 9 MB of my alotted 1000 MB. I tried to upload a snippet of the error message to this post and received a server down error.

same for me i started a new campain and when i try to drag a .png map on to the table top it just says that the file is too large or not the right type but its less than one meg and png

I just tried again and the upload worked normally. Perhaps the problem was temporary or the Devs tweaked something. In any event, I wanted to report that it is working again.

Still getting the error , I have only used 612MB of my 2000Mb. Will keep trying.

I'm also getting this.

Dido... 117MB / 1000MB and can not get the problem to let me upload a 187KB Size, 210 x 330 Dimensions .png file. I keep getting the same error as you guys... Roll20 what is up???

same here, trying to prepare for a session tonight, very inconvenient

Same exact problem here, yep.

same, cant upload png, pg, pdf, anything

also, all token searches result in a page full of the correct names, but broken image links

+1

still down

I have noticed that if the jpg, png, etc file had been edited in a program that allows layering and guides, e.g. Photoshop, that unless the file is flattened, and the guides removed before saving the file as a jpg or png, etc, it will not upload to Roll20. jpg files are always flattened before saving, but it is not clear to me if there is any leftover information in the file header that is confusing the Roll20 uploader. As for guides, these are saved inside a jpg, and even though they do not appear in an image viewer, they will reappear inside Photoshop if the jpg is opened. I have encountered many jpgs on the internet that when opened in Photoshop, an image guide or two appears. Try opening your file inside a program that will allow you flatten it and remove all guides.

ive tried png, jpg, and pdf, all created using the same method ive used 100 times before. but i can verify that isnt the issue, because after trying the same file 20 times or so as i played a game, it finally worked. but then stopped working after about 2 minutes.

seems to be resolved for me now.

Riley D. said: There has been an intermittent issue with this, so it wasn't anything specific to the file, it was just "luck of the draw" whether it was going to work. It should be fully resolved now. For information, having the issue as well just now and completely unable to upload anything onto my library, no matter size and format from what I could test. Tested directly dragging onto board, using the "upload" function from the library, and the "upload" function from the marketplace. None work. edit: seems to be working now.