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Stuck on Loading Screen / Can't Connect to Game

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Stuck on Loading Screen / Can't Connect to Game
1363715235
nathaniel w.
Permalink for 92362 Quote
why did the sync shards go down again?
1363715586
Riley D.
Roll20 Team
Permalink for 92374 Quote
We're looking into it.
1363715778
EnemyOfFun
Permalink for 92379 Quote
My game won't load. Is this a related issue?
1363715848
Marc B.
Permalink for 92380 Quote
Some of my games will also not load D:
1363715925
Ellen K.
Permalink for 92386 Quote
Yeah, our game isn't loading either. Hope it's nothing too serious.
1363716075
nathaniel w.
Permalink for 92390 Quote
yes when the sync shards go down gaming stops. wanted to know why thay went down geuss ill just wait for an announcment 
1363716081
Riley D.
Roll20 Team
Permalink for 92391 Quote
About half the shards are back, half are still offline. Still working on it.
1363716128
nathaniel w.
Permalink for 92395 Quote
Riley D. said: About half the shards are back, half are still offline. Still working on it. thank you my good man, keep up the good work.
1363716333
Ellen K.
Permalink for 92404 Quote
Man, fast devs are fast. Appreciate it a lot!
1363717263
Riley D.
Roll20 Team
Permalink for 92414 Quote
Looks like things are back online. Sorry for that interruption.
1363717321
Ellen K.
Permalink for 92415 Quote
A thousand thanks for the lightning response time!
1363718060
Asaram
Permalink for 92429 Quote
As normal for Roll20. Thumbs up!
1363823637
Shadow
Permalink for 93917 Quote
Still down for one of our games.. ._.
1363824819
Riley D.
Roll20 Team
Permalink for 93946 Quote
Jen A. said: Still down for one of our games.. ._. The servers are currently up. Can you be more specific about what issue you're having?
1363843442
Chris K.
Permalink for 94241 Quote
"Shard down! Shard down!" :) Looks like ours went down. I assume that we can't switch shards...But is there a way to display what shard we are / were on?
1363843588
Jason
Pro
Permalink for 94243 Quote
Ugh..shard down
1363843605
Konrad J.
Pro
API Scripter
Permalink for 94244 Quote
Down for me also right now! :(
1363843671
Rob M.
Permalink for 94245 Quote
Indeed our game is currently down.
1363844341
Richard
KS Backer
Permalink for 94254 Quote
Sorry about that everything should be back up now.
1363893115
Shadow
Permalink for 94692 Quote
My game is still not loading, it shows a little picture over the Loading... message, ._.
1363893449
Riley D.
Roll20 Team
Permalink for 94695 Quote
Jen A. said: My game is still not loading, it shows a little picture over the Loading... message, ._. Can you let us know the name of the game and who the GM is if it's not you?
1363893934
Shadow
Permalink for 94703 Quote
Bleach d20, and Atremious is the GM, though he's stopped playing, I GM our game through the program. @.@
1363897674
Riley D.
Roll20 Team
Permalink for 94756 Quote
Jen A. said: Bleach d20, and Atremious is the GM, though he's stopped playing, I GM our game through the program. @.@ I was just able to join the game without any problems. Can you give me some specifics on your browser/OS? Maybe a screenshot of what you're seeing when you try to load into the game? Are any other players having problems getting in or just you?
1363912070
Rob M.
Permalink for 95036 Quote
Nope, ours was fixed when you said it was.
1363918642
Shadow
Permalink for 95148 Quote
Alright, the issues have been fixed. I use Google Chrome for Roll20.
1363929682
Rob M.
Permalink for 95291 Quote
it's just happened again. just saying.
1363930126
Ashe
Permalink for 95297 Quote
Yeah my game just went down we all cant get in , also all other games i have access to stuck on loading
1363930145
Ashe
Permalink for 95298 Quote
using chrome , we all are. windows OS
1363931212
Richard
KS Backer
Permalink for 95313 Quote
@Ashe Should be back up now. Sorry for the delay.
1363961395
Riley D.
Roll20 Team
Permalink for 95490 Quote
The network provider for Firebase has been having an issue with one of their routers crashing. It's only affecting about 20% of our games when it happens. Last night they supposedly completely replaced it with a new piece of hardware (causing things to go down for about 15 minutes for those 20% affected), so hopefully this won't happen again.