Pathfinder 2e Character Art Pack

It is impossible to get this.  Every time you click on it, it tells you to start a new game.

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Bunny

Pro

The art pack is available in your Art Library within the vtt! It will be under the Free Assets section. So if you go into any of your created games, it should be available for you.

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Nope, it's not there. When you try to "purchase" it from the marketplace, it just takes you to a screen that says you have to start a new game.

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Can anyone help me?

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Nick

Plus

What Bunny is saying is go into your game and under the art assets select the Premium Assets->Free Assets->Pathfinder Second Edition Character Art Pack. I just checked and I see them.

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Kraynic

Pro

Sheet Author

Yeah, they are there for me as well. <a href="https://wiki.roll20.net/Art_Library#Premium_Assets_.26_My_Library" rel="nofollow">https://wiki.roll20.net/Art_Library#Premium_Assets_.26_My_Library</a>

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Nothing comes up when I click Friee Assets.  Nothing at all.

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Kraynic

Pro

Sheet Author

Well, since they are there for others, you might want to work through the troubleshooting steps. <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>

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My computer uses Microsoft Edge, not either of those browsers.

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You can download and install Firefox and/or Chrome for free.

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Bunny

Pro

Thank you for clarifying my statement, Nick! And quark, if you're still unable to locate them, please please send us a help request over on the Help Center so we can try to help you through. Microsoft Edge is not one of our official, supported browsers, but I'd rather make sure we check it out.

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I tried the Hep Center before and they pretty much told me what you have.  I think it must be either because I'm not a paying member or because I just use my game as a sort of home base for my characters.  I've never run an actual game.  I just thought I might be able to add some nice tokens to my characters with the art pack, but nothing on the Premium Asset part works when I click.  Like I said, I've never bought anything, so I don't expect anything under Marketplace Purchases or Subscription Sets.  Thanks anyway.

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Bunny

Pro

I made the gif below using a free account. If you haven't bought anything, you're right that there shouldn't be anything in the Marketplace Purchases or Subscription sets, but there should still be a number of items beneath the Free Assets dropdown. If there isn't, I would really love if you could let me know and message through the Help Center again so we can look into that. You should have access to the Free items, regardless of any previous purchases or subscription level.

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Just went and tried again.  Nothing.  Will try Help Center again.

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Submitted request.

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Well, it's been a week and no word.  Guess that's that.

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The Help Center is under a great load of tickets during the pandemic, and this is a holiday in the USA. Give it another week at least.

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Nearly two weeks and no response.  Okay, whatever.

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Coming up on three weeks with no response.

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Very nearly a month with no answer.

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Almost six weeks and still nothing.  Great service, roll20.

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Drespar

Roll20 Team

Hi Quark! I am seeing a response to your requests back in November 20th but the request was automatically closed by our system as we had not heard from you. It is possible that our response ended up getting lost to the nether, we will be looking into what may have caused that issue. In the mean time: We have been unable to replicate this issue on our end and we have verified that the Pathfinder Second Edition Character Art Pack is in fact available to you on your account. At this stage, we require the information from our Help Center guide to Reporting a Bug . Please respond back with your results from doing these tests-- the console log in particular should be of help as ideally it should reveal an error that will help in pinpointing the issue. If you need assistance with how to gather a console log, we have guides for the browsers we support here: Submitting a Console Log in Firefox Submitting a Console Log in Chrome

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How do you submit a console log in Microsoft Edge?

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Microsoft Edge is not a supported browser for Roll20, and is likely the source of your problem. Try downloading Firefox or Chrome and try them.

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I've never had an issue playing a game with Microsoft Edge, so that can't be the problem.  Besides, why should I pay for a new browser?  I'm quite happy with it.

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