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Problem for GM and other players to access cards for one specific player

I just ran a game for a group using cards and dice. As GM, I can view and access cards for all players, and players can access other players' cards as per card mechanics. About half-way through the game, everyone (including me the GM) lost the ability to access the cards for one player in particular. She could still access her cards, but I couldn't, nor could anyone else. I had her disconnect and reconnect, but that did not resolve the problem. Anyone encounter this before? I know I can try ending and restarting the game, but curious if this is a known issue. -QuantumBuc
My group has been living with this bug for the last couple of months.