Thanks. Apparently due to the fact that I was translating the page through a chrome translator, she did not switch to the "issue for a month" tab You can close the topic ᐰndreas J. said: The request coming through the help center are actively processed by Roll20, and the correct method for reaching support. Depending on the backlog & ticket priority level(that you selected while making it), it may vary how long it takes for them to get back to you. They don't keep as close eyes on the forums as they do with the tickets, that I can guarantee you. Have many days passed since you sent your request, and did you get an automated email with the ticket number at least?
