Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Lost Tile set

        It seem one of my tile set that I Purchased is missing
It's probably best to submit a request in the Roll20 Help Center (<a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a>) for this. You may need the emailed receipt that you got when you purchased the tileset, and it would be helpful to tell them some details about the tileset. Can you still see it on the Marketplace?
yes i can still see it in my list of sets. its an old set if that matters
So what do you mean it has disappeared? Which tile set is it?
It was "Grae Hunter Easy Dungeon Construction 82 tiles" as for what happens the pic is in my marketplace items but the set is not in any of my games and when i click on the set it gives me a "Page not found"
1614718663
Kraynic
Pro
Sheet Author
I wonder if the set got taken down by the artist for some reason.&nbsp; I don't see it on the artist profile page. <a href="https://marketplace.roll20.net/browse/publisher/89/grae-hunter" rel="nofollow">https://marketplace.roll20.net/browse/publisher/89/grae-hunter</a> I also don't see it on the artist's website. <a href="http://www.graemation.nz/rpg-tokens.html" rel="nofollow">http://www.graemation.nz/rpg-tokens.html</a>
1614727438
Munky
Roll20 Production Team
Marketplace Creator
Compendium Curator
To my understanding, creators can pull their items from the Marketplace, and they are no longer available for purchase, but they are still supposed to be unlocked on the accounts of those who already purchased them in the past. I have considered taking a few of my eldest sets down in the past (and still kind of want to) but I have tried to avoid the confusion and risk of error in the event something happens and someone lost content they paid money for. I hope you can get everything sorted out! I am sure if you contact Roll20 Help Center they will do everything they can to help you out.