Frostmaiden Patch 1.5

I have just updated the patch and it has overwritten every single map in my game and reset them to the default. I have tried rolling it back and nothing. I have now lost all the changes made over 120 hours. My party spent 3 sessions playing through one map and now it's back to square one. How do I get all the progress back?

You have two options: 1. Try a Rollback 2. File a  Help Center Request

I had the same thing happen, except for the token page - I ended up with two token pages. Fortunately for me, it was a back up game and I can transmogrify pages over.

keithcurtis said: You have two options: 1. Try a Rollback 2. File a  Help Center Request Tried Rollback and it seemed to make no difference. I'll try filing a help request now, but the last time I filed a help request they ignored it for a month and then sent me an email saying they were closing the ticket becuase it was unresolved after a month.

Eeek, Peter! Here's another thread started yesterday --- they said Patch 1.4 broke their game.&nbsp;&nbsp; After a while Roll20 Dev Team responded, acknowledged the glitch with 1.4, and they released Patch 1.5 saying that would fix it. Seems you had the problem with 1.5. That's why I say, "Eek!". Here's that other thread, in case you want to post there or follow: <a href="https://app.roll20.net/forum/post/9889758/rime-of-the-frostmaiden-1-dot-4-patch-update-messed-up-my-game" rel="nofollow">https://app.roll20.net/forum/post/9889758/rime-of-the-frostmaiden-1-dot-4-patch-update-messed-up-my-game</a> Good Luck

Did you ever get this resolved? I updated my game to 1.5 last night and it's removed all of my maps as well.&nbsp;

I also just had EVERY BIT of customization and additions erased by Roll20. This is, the constantly slow connections, the forced changes to lighting....my pro subscription comes up for renewal in 5 days. Foundry is looking really good right about now. If I have to redo this entire campaign, I might as well do it on a platform that actually gives a damn about their customers.

I just ran an exhaustive test on a copy of RotFM I made back in October. It took me about an hour. I added and deleted maps, tokens, DL lines, changed DL assignments on tokens. Patch 1.5 did not alter any of my changes. It did not even convert any LDL or UDL page or token assignments. All new maps and tokens were still there, all old maps and tokens retained my edits. For those of you reporting loss of maps or data, are you dead certain you did not run Patch 1.4 first? I can't test against that, because 1.4 no longer exists. To reiterate advice from above, test on a copy of your game first.

Peter, That also has been my experience with the 2 tickets I have opened up with Roll20. If my credit card payment didn't go through though you can damn well bet they would be reaching out to me lickity split then. Peter G. said: keithcurtis said: You have two options: 1. Try a Rollback 2. File a&nbsp; Help Center Request Tried Rollback and it seemed to make no difference. I'll try filing a help request now, but the last time I filed a help request they ignored it for a month and then sent me an email saying they were closing the ticket becuase it was unresolved after a month.

I rolled back first to yesterday, then Sunday, then to Saturday. Any additions, changes or tokens that I have place on any of the maps that have come with the module have been wiped and set back to the original version of those maps. I last accessed the game on Tuesday of last week. I believe I had installed update 1.4 but I had no issues with anything last week. However, how are we supposed to know which updates that Roll20 pushes to us are toxic and will erase all of our work? If the patch is released then it is not on the user to have to research and analyze it as a risk. This is 100% on Roll20. keithcurtis said: I just ran an exhaustive test on a copy of RotFM I made back in October. It took me about an hour. I added and deleted maps, tokens, DL lines, changed DL assignments on tokens. Patch 1.5 did not alter any of my changes. It did not even convert any LDL or UDL page or token assignments. All new maps and tokens were still there, all old maps and tokens retained my edits. For those of you reporting loss of maps or data, are you dead certain you did not run Patch 1.4 first? I can't test against that, because 1.4 no longer exists. To reiterate advice from above, test on a copy of your game first.

Mickey Flint/Hashtag said: However, how are we supposed to know which updates that Roll20 pushes to us are toxic and will erase all of our work? If the patch is released then it is not on the user to have to research and analyze it as a risk. This is 100% on Roll20. There is no way of knowing. This is true of everything, though. Not arguing that Roll20 made a mistake; they did. They have done their best to correct it, but there are apparently limits to what can be done. My suggestion was only to give folks a way to protect themselves against mistakes. (Despite the fact that my thumbprints are all over the forum, I don't speak for Roll20. I can only make guesses and try to help where I can).

I didn't update to 1.4. All of the module content is there, but anything you've done to the content is gone. All maps reset to default, all handout permissions wiped. Anything you created yourself seems to be fine, it just overwrites anything in the original module. I spent hours trying to get it back then just gave up and spent all weekend fixing it. Roll20 haven't responded to my reply to the support ticket and I've not had so much as an apology, an absolute joke. keithcurtis said: I just ran an exhaustive test on a copy of RotFM I made back in October. It took me about an hour. I added and deleted maps, tokens, DL lines, changed DL assignments on tokens. Patch 1.5 did not alter any of my changes. It did not even convert any LDL or UDL page or token assignments. All new maps and tokens were still there, all old maps and tokens retained my edits. For those of you reporting loss of maps or data, are you dead certain you did not run Patch 1.4 first? I can't test against that, because 1.4 no longer exists. To reiterate advice from above, test on a copy of your game first.

Blastedhippos said: Did you ever get this resolved? I updated my game to 1.5 last night and it's removed all of my maps as well.&nbsp; Nope, Didn't get anything resolved and ended up spending all weekend trying to put everything back the way it was. Support was no help whatsoever. I guess we're on our own.

Peter G. said: I didn't update to 1.4. All of the module content is there, but anything you've done to the content is gone. All maps reset to default, all handout permissions wiped. From screenshots I saw, it seemed like 1.4 replaced some of the module pages with pages from a Paizo product (judging from the mention of Absalom in one of the screenshots that I saw after 1.4 hit).&nbsp; 1.5 then had to repair all of the damage from that, which may have meant totally fresh maps to be sure everything was back to the correct publisher...&nbsp; That would be why 1.5 would overwrite things even though you never upgraded to 1.4.

Look the fact that there will once again be no response from this company for yet again, their screw up that has cost me and a great deal of us literally hundreds of hours of our work, much of which now can never be duplicated, with out so much as an acknowledgement or an apology is beyond belief. Peter G. said: Blastedhippos said: Did you ever get this resolved? I updated my game to 1.5 last night and it's removed all of my maps as well.&nbsp; Nope, Didn't get anything resolved and ended up spending all weekend trying to put everything back the way it was. Support was no help whatsoever. I guess we're on our own.

I methodically changed in-game existing content, ran the patch and it did not disappear and all of my changes were still there.This skipped 1.4 entirely as the game had not been touched since October. I also ran an informal test on a copy of the module that our group is currently running, again, with no ill effects. I am absolutely not disputing that some users' games were damaged by the patching process, only that I am unable to replicate. Perhaps there was a timing issue, a window in which the 1.5 patch would do this, but that's just a wild guess.

Hi Keith, I've just updated an earlier back-up to 1.5 to test and it has once again overwritten everything to do with the module with the default maps and settings, so I've no idea how you're able to avoid this problem, but it's still happening. Roll20 haven't even aknowledged that their is an issue. I wasted my entire weekend putting everything back to how it was and they're not even had the decency to apologise. Even worse the broken patch is still live and they are letting a patch which they know is breaking people's games continue to be installed without any kind of warning. I mean at the very least put a warning note with the patch telling people to back-up before installing. If anyone from Roll20 wants to aknowledge there's a problem and do some troubleshooting I have 2 games one pre and post update so they can see the problems and try and fix them for everyone else&nbsp; keithcurtis said: I methodically changed in-game existing content, ran the patch and it did not disappear and all of my changes were still there.This skipped 1.4 entirely as the game had not been touched since October. I also ran an informal test on a copy of the module that our group is currently running, again, with no ill effects. I am absolutely not disputing that some users' games were damaged by the patching process, only that I am unable to replicate. Perhaps there was a timing issue, a window in which the 1.5 patch would do this, but that's just a wild guess.

Hi Peter, I can't explain the difference either. There must be some fundamental difference between the types of changes you are doing and those I am doing. Did you run the UDL conversion script at any point before running patch 1.5? I did not, starting from the module as originally created.

I don’t think so. Everything gets reset, tokens I placed on maps are replaced with the originals, maps I changed are replaced with the originals, changes to lighting are overwritten. Handouts is shared to players are reset. Basically anything that comes with the modules was wiped back to the start the second I update to 1.5 keithcurtis said: Hi Peter, I can't explain the difference either. There must be some fundamental difference between the types of changes you are doing and those I am doing. Did you run the UDL conversion script at any point before running patch 1.5? I did not, starting from the module as originally created.

Mickey Flint/Hashtag said: However, how are we supposed to know which updates that Roll20 pushes to us are toxic and will erase all of our work? If the patch is released then it is not on the user to have to research and analyze it as a risk. This is 100% on Roll20. You don't, so you learn the hard way.&nbsp; Personally I rarely update a campaign that's active.&nbsp; Whatever version of the campaign I have when I start the campaign I generally keep it that version until I am done with that campaign.&nbsp; To update an active campaign introduces an unacceptable level of risk. Small comfort now I am sure, but next time you hear that patch # x is sure to solve all your problems you'll hopefully remember this experience. -Adam

It's similar to updating an operating system. If you're an early adopter you take the risk. If you wait and look at the experiences others have had, or experiment on non-essential systems or copies, you can make an educated decision.

I don't know if this will help anyone, but notes I had made on the Map layer that seemed to have disappeared are actually just behind the map now and you can just right click the map and click "To Back" to see them again.

1.5 just completely reverted all of the module maps back to default state, enabled UDL, removed any drawings and tokens, and put everything back on GM layer. Custom maps were untouched, but any changes to the included module maps since I started DM'ing this module are now gone. It also changed all permissions for handouts on who can see what.&nbsp;Rollback fixes nothing, what the heck. Has there been any official response to this issue yet?

Nope. I think they’re just ignoring it and hoping it’ll go away. I can’t believe they’re still allowing the patch to be installed when they know it’s broken. Some of the worst customer services I’ve ever experienced for a subscription based service&nbsp; Scott D. said: 1.5 just completely reverted all of the module maps back to default state, enabled UDL, removed any drawings and tokens, and put everything back on GM layer. Custom maps were untouched, but any changes to the included module maps since I started DM'ing this module are now gone. It also changed all permissions for handouts on who can see what.&nbsp;Rollback fixes nothing, what the heck. Has there been any official response to this issue yet?