That is a very unusual problem. I'm not sure what the issue might be here, so it's best to run through the standard trouble shooting steps I'll post below, before capturing a Console Log ( Chrome , Firefox ), and filing a Help Center Request / Could you please carefully work through these steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!