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Compendium sharing not working

So, I am in a campaign at the moment with a group of 8 other people, and my dm has shared their books with us. However, for some unknown reason, I don't have access to any of their compendium additions. I don't know what is wrong, they have a paid membership, and I seem to be the only one that I know of that has these issues. 
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keithcurtis
Forum Champion
Marketplace Creator
API Scripter
What level is their paid membership? A free user should be able to share with 5 per game, a Plus 10, and a Pro  15. It also is possible if they are running a number of games that they could be running into their total cap, which is Free: 5, Plus: 30, Pro: 45.
turns out it was an issue on their part that we managed to fix, thank you for the fast response however.