Severe chat and game lag/network connection problems

For the past couple of weeks I have been having major network issues with roll20. Chat will be lagging behind and occasionally instantly update and a bunch of pings will be made on the map and rolls in the chat all appear at once. I can force this update by using the "reconnect" button in the settings in game. Often a red box will appear at the top of the game with the text "Your connection to the server has been interrupted! Anything you do right now we'll attempt to send when you go back online, but to be on the safe side you may want to stop doing anything important. You may want to check our status site for more info." I am the only one in the game experiencing these issues. I have turned off any receiving video or audio (we use discord) as well as 3d dice. I have a solid internet speed wired into Ethernet. What could I do to further troubleshoot/solve this issue?

Roll20 is terrible with bandwidth. With all images being converted to 32bit png huge files and no  optimising for smaller downloads when images are smaller, I wouldn't be surprised if server communications are lagging severly during active periods.

To be fair, those png images actually work for optimization, not against. Each image is repurposed to five different resolutions (and only the original upload fiesize is counted against your quota), so that only the minimum size graphic necessary is used for display at any given time.

The red box means that your browser lost connection with firebase, this is a google service used by roll20 to realtime sync the chats, pings and changes to characters, tokens, etcetera between roll20 and all browsers. As you are the only one experiencing this issues, your connection with google firebase has issues. Things that might help: 1) use a heartbeat script that constantly ensures some traffic and prevents network routers to not cut of your connection - only a solution when the game creator has a pro 2)  use a vpn to access internet.  Sidenote: the red box is unrelated to images; images are served from amazon s3.

TerroX said: Roll20 is terrible with bandwidth. With all images being converted to 32bit png huge files and no  optimising for smaller downloads when images are smaller, I wouldn't be surprised if server communications are lagging severly during active periods. Unfortunately I'm the only one in our game experiencing these issues so that really doesn't make sense. If it was many of us I'd agree Martijn S. said: The red box means that your browser lost connection with firebase, this is a google service used by roll20 to realtime sync the chats, pings and changes to characters, tokens, etcetera between roll20 and all browsers. As you are the only one experiencing this issues, your connection with google firebase has issues. Things that might help: 1) use a heartbeat script that constantly ensures some traffic and prevents network routers to not cut of your connection - only a solution when the game creator has a pro 2)  use a vpn to access internet.  Sidenote: the red box is unrelated to images; images are served from amazon s3. I have tried using both Google Chrome and Firefox and neither have seemed to work, but next session I will try a VPN (if I can find a free one) or I could try accessing roll20 through my laptop to see if that makes a difference