Opened a support ticket last week and have since received no response outside of the autoresponder. At the Pro level, this is pretty ridiculous to not even get a human response regarding these issues. For our last 2 Tuesday sessions, we've encountered the following ongoing problems: 1. NPC character sheet links do not work to activate rolls. They make a chat entry of a blank line, with no other input sent. This has resulted in our GM (me) having to manually roll all NPC rolls for 2 sessions where clicking on a character sheet macro should work without issue. 2. Dynamic lighting doors that cannot be selected. In numerous spots in my premade campaign (BG: DiA, paid for via Roll20) there are doors closing off rooms on maps that I cannot select to move or delete. This has resulted in me having to open up gaps in room's walls to allow my players to enter, or manually drag the players from room to room, defeating the purpose of them having a token they can interact with in these situations. 1 map had 4 such doors on it. Considering the cost of the pro subscription along with the $50 for the module, this is unacceptable. 3. Changing maps causes multiple browsers to crash. When switching between maps in our purchased campaign, my browser and that of at least 1 of my players will crash. This isn't consistent with 1 map, and has happened across multiple maps. This isn't normally a huge issue for the players as they typically have 1-2 windows open in Roll20, but as a GM, I usually have 10-12 windows popped out on multiple screens, so a crash of the R20 system causes me to have to reopen R20, pop out numerous windows and replace their positions prior to restarting. Sometimes a 3-5 minute delay in our sessions. 4. Dice roll latency - In the last 4-5 weeks, any dice rolls using 3D dice seem to have at least a full second or 2 delay before rolling, which rolls over into the chat display of the dice as well. This happens across all my players. 5. Initiated a support ticket regarding these issues last week and it's been a full 8 days with no response whatsoever from anyone other than the autoresponder, which is why I posted this here. Forums seem to draw a much more immediate response with the public nature of them. 6. Charactermancer has been FUBAR since purchasing the Tasha's Cauldron of Everything compendium. This compendium caused numerous inconsistencies in my players' character sheets, is automatically adding optional rules during level up (causing confusion for new players, and unintended player exposure to optional rules for GMs with no way of toggling that "feature" off) and a lot of the drag and drop from that compendium seems to either not bring over all the data for the item/feature, or just flat out doesn't work. 7. I spun up a new instance of our game from the module and copied over our player content to see if a reset of the module would alleviate the issues. No love from this effort other than learning more about how R20 works. 8. Mobile: After finally getting to a point where I could use the Roll20 app on my android phone to at least read through journal items while laying in bed, even this no longer works. The web interface on a device as small as a mobile phone barely works, and I can't scroll enough side to side to read through these any longer. I've had to resort to copy/pasting these documents into an external source to read them at night. Living in 2021 and not having a simple way to read text from within a campaign without resorting to being on my PC is pretty close to unacceptable, especially when an option for this existed previously and worked in some state. The app appears to be entirely unsupported and isn't locatable in the app store any longer. I've been hosting DND5E games on Roll20 with limited issues now for a year and a half. In the last 4 weeks, it's slowly become a hassle to use, and eventually has hit a position of being nearly unplayable. Almost considered using a camera with miniatures this week to run our game since I haven't yet received an official response from Roll20, but we decided to pivot into a demo for a competitor instead and seem to be making some progress in getting it setup as an alternative in case this continues. Troubleshooting tried: Before each session, clear my browser caches and shut down my PC so it can have a full, fresh restart with clear cache prior to starting a session to give us the best possible chance for success. We use discord to alleviate R20 from having to try and handle the video/audio as well. I don't actively use much in the way of APIs as, with the issues we've been having, adding to the complexity of the system seems to be a poor idea as it can barely handle the load it's under now. We're all running in the most up-to-date chrome browsers and actively try to keep these clean to help mitigate these issues as much as is possible from our side. We've played with graphics acceleration being on and off, with no major benefit either way. We've gone through disabling any/all extensions in our browsers, and have found a similar experience when using the Edge and Firefox browsers, so it seems to be relatively browser-agnostic. Considering the hundreds of dollars worth of marketplace purchases and the hundred annually for pro level, not receiving any official support without having to come and complain on the forums to get the necessary attention is pretty crappy. Support Request: #65309
