Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Advertisement Create a free account

Can't Upload files Larger than 5mb Despite Having a Subscription

1631999056
Hi, I have the Plus subscription but when I try to upload a map (all are between 6 to 8mb) it tells me an upload of 5mb is all that is allowed. Is there a way to fix this? 
1632005572
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Are you still under the total cap on storage? If so, you should probably capture a Console Log ( Chrome ,  Firefox ) from the time of a denied upload, and use it to file a  Help Center Request . That will give the devs information to help diagnose what is going on.