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charactermancer freezing when I level up

as it says in the title, I am trying to level up my character (tabaxi ranger 5/rogue 1) to ranger 6/ rogue 1 and the charactermancer is freezing up on the last screen. The "building your character" bar shows up but the red does not fill up and then build the character. Because it wasn't working in the game I was playing, I tried to rebuild the character in a different game and then was going to transfer it over. The same thing happened at the same place. There is a glitch in the programming. It seems strange that the final review page shows rogue level 0 after the level up (see pic 1 upper right)? Any help would be appreciated.
Getting the same issue! It starts to load, then it just freezes.
I ended up having to remake the character and changing one of my proficiencies allowed me to progress.