Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Map sometimes resets when player tokens move, and when it refreshes I can only see the upper left quarter.

D&D 5E rules game using standard character sheets and macros, on a downloaded map. It is a large map (66x84), and has around 30 tokens on it. 6 are PCs, the are rest NPC's or props, dynamic lighting active. The (frustrating) problem: On multiple occasions and (without any warning) the screen goes blank and appears to refresh the page, with only the tokens radial bars visible (AC, HP, etc.). Everything else is blank - map, grid, PC & NPC tokens, and I cant interact with the page at all. When the page auto refreshes it comes back zoomed into the upper left quarter, cutting the rest of the map off, essentially resizing the game area. I am then unable to manipulate the map and have to refresh the page. This has happened both mid-game and when I was setting up for the session. Any ideas?
1632684236
Eve
Roll20 Team
Sorry to hear about the trouble you're having, I know it would definitely frustrate me too. I'd like for us to dig a bit further into what's going on here. Would you please follow the steps available in Reporting a Bug . If this continues to happen after following those steps please submit a Help Center Request  and include the information gathered from the Reporting a Bug article. We especially need a copy of the console log from when this issue occurred as that often has information vital to understanding what's causing it to happen.