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Infinite loading screen

September 26 (3 years ago)

Edited September 27 (3 years ago)

 Hi, i play off of the iPad Pro or my cell phone. Not loading on firefox, chrome or safari. Is there anything I can do to fix this?

September 28 (3 years ago)

Same for me. iPad Pro 2020, using Chrome app. It worked a couple days ago. Now it’s the same, loop on Loading screen. 

October 05 (3 years ago)

Any fix to this?

October 05 (3 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Have you tried to see if you can load any other games? It might be an issue with the game itself, such as a map with an extraordinarily high number of tokens or complex lighting. You might be able to load on a different page if your gm can change the player flag to a different map, preferably one without a custom audio (jus in case). I just loaded a game sitting page to a map that's about 232x172 squares, so the size is not likely to be an issue.

If you are not able to connect to another game, and switching the player flag doesn't help, you should file a Help Center Request.


As an aside, Chrome and Firefox on iOS are actually Safari with an interface overlay, not the actual browsers, so one is likely to give the same general performance as another.

October 11 (3 years ago)

Yeah it works on a different game. 

October 11 (3 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Have you tried switching the player flag? (You may need to use a Dummy Account). If the Dummy Account cannot log in either, and loading in a private browsing window also fails, you should file a Help Center Request.

October 12 (3 years ago)

Thank you, Ill try

November 05 (3 years ago)

Same problem here for a month already…