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Roll20 Not Loading

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Roll20 Not Loading
1638371014
Θ
Permalink for 10529296 Quote
I get to the black screen that says loading... and get no further. Anyone else experiencing this?
1638374997
Θ
Permalink for 10529380 Quote
I tried turning off all scripts, still not working
1638375250
Kraynic
Pro
Sheet Author
Permalink for 10529386 Quote
Is this for all your games, or only one?  So far, I seem to be able to log into a game without any issues.
1638375627

Edited 1638375853
Θ
Permalink for 10529400 Quote
Had only been trying in one game, our weekly one, but checking... other games load. Our one campaign is not loading at all today.
1638376091
Θ
Permalink for 10529411 Quote
Is there a fix to one game not loading? Had 5 people struggling with it for two hours with no success. We had to go to another VTT to play our game today. Two of us are Pro members here. Doesn't feel good to have to find another service instead of the one that we are supporting.
1638376392
Eve
Roll20 Team
Permalink for 10529416 Quote
What's the name of the game? I'd like to take a look at what's going on here.
1638376982
Θ
Permalink for 10529421 Quote
Ironclaw: The Shade's Tale
1638377133
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 10529426 Quote
There are a number of people reporting that their games will not load if they are using the third party extension VTT Enhancement Suite. If you are running this extension see if disabling it fixes the issue.
1638377184
Θ
Permalink for 10529427 Quote
Never used that extension, so that's not the case for me.
1638377724
Eve
Roll20 Team
Permalink for 10529446 Quote
Thanks, that game is ancient! I think you've been on Roll20 even longer than me which is honestly a bit of a feat. Good news is that I've found a solution for your game not loading. Essentially because of how old the game is it's struggling to connect with our database. If you go to Settings > Copy Game however and make a new copy of the game it should load fine.
1638378195
Θ
Permalink for 10529458 Quote
Hey, Roll20 is my VTT of choice... I'm not going anywhere! Thank you, it seems like that worked!
1638378431
Eve
Roll20 Team
Permalink for 10529464 Quote
You're welcome, thanks for confirming it worked! If you have any other games that struggle to load give copying them a shot first and then reach out through the help center  with a copy of your console log if the issue continues.
1638379065
Gold
Forum Champion
Permalink for 10529483 Quote
Wow, how old of game could have THAT issue? My oldest game on here is "2E Tavern", I believe. It loaded fine as-of Roll20CON weekend.  It has more than 100 players, and Journals, and dozens of Pages. 
1638389998
Θ
Permalink for 10529763 Quote
Not sure, I prolly made it around when I joined as we were looking to move off of Maptools at the time... ironically due to their connectivity issues. So, a bit over 9 years old? Best guess...
1638397632
Eve
Roll20 Team
Permalink for 10530001 Quote
Gold said: Wow, how old of game could have THAT issue? My oldest game on here is "2E Tavern", I believe. It loaded fine as-of Roll20CON weekend.  It has more than 100 players, and Journals, and dozens of Pages.  We'll just say it had a Game ID in the lower half of 4 digits. I'm honestly impressed.
1638404987
Gravito
Pro
Permalink for 10530184 Quote
I had the same problem. I turned off the VTT Enhancement Suit Plug-in and the problem is fixed.
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