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3D dices are not visible for players but you ingame

December 04 (3 years ago)

Edited December 04 (3 years ago)

Hi there!


Since last week, players can't see others' 3D dices, not even the GM. Players are only able to see their 3D dices

Is this any new feature that roll20 launched or this is just a bug?

Any thought on this? Help us out!

PS: This is critical for our show because we show all 3D dice throws on Twitch...

BR;
Iniciativamas4
December 04 (3 years ago)

Same problem for me and my entire group. What's going on?

December 04 (3 years ago)

We have the same issue with the dices, cant see the others 3D rolls, only in the chat can see it.

It is a very rare bug. I imagine some dev will reply on Monday.
The problem is that today we have the grand finale D&D5e PvP :(

December 05 (3 years ago)

Glad it’s not just ours 

it’s so annoying can the Roll 20 team let us know what’s going on please 

December 05 (3 years ago)

Had this same issue last night during out session with the six of us. Really slowed down the game as the players had to constantly stop to look into the chat box to see what the results of rolls were. Can we get a Dev to comment on if this bug has been tracked down and how soon a fix will be before it is fixed?

December 05 (3 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

The best way to get dev attention on a problem is to file a Help Center Request. That will create a ticket. I have reported this and included links to other threads as well. Weekends tend to get slower response, since most Roll20 folks keep regular business hours.

December 05 (3 years ago)

Thank you keithcurtis!

December 05 (3 years ago)
Same problem here. One of my player's screen flashes white when he clicks on a die roll off his character sheet. This had the unfortunate effect of getting rid of my dynamic lighting and showing him all layers simultaneously revealing my entire map, monsters on GM layer and Tokens! This needs to be fixed ASAP! 
December 05 (3 years ago)

Edited December 06 (3 years ago)
Jason K.
Plus
Marketplace Creator

Same problem here. No 3d dice show. In fact when I do try to roll a die, screen turns white and when I move the page bar my DMs map comes back revealing the entire map, bypassing DMs dynamic lighting. I did a test with just fog of war on instead of dynamic lighting and the screen does not turn white and reveal. Im thinking it has something to do with Dynamic lighting.

I am on the latest chrome version Version 96.0.4664.55 (Official Build) (x86_64), Mac OS Catalina version 10.15.7. Macbook Pro Mid 2012. 2.9 GHZ core i7 with 16 GB ram. Graphics Intel HD 4000. Hope this helps.

December 05 (3 years ago)

Edited December 05 (3 years ago)

Same Problem here. 


keithcurtis said:

The best way to get dev attention on a problem is to file a Help Center Request. That will create a ticket. I have reported this and included links to other threads as well. Weekends tend to get slower response, since most Roll20 folks keep regular business hours.


Thanks for your answer and action. We are used to write directly an email to the support team but this time we decided also to share our issue here. Let's hope dev team can check this and fix it :) !

December 06 (3 years ago)

Edited December 06 (3 years ago)
Same problem here. It gets really annoying...

Same problem here. Tested in different computers, different accounts, different games, same problem every time (since about last weekend in my experience). Something´s clearly broken, I filed an issue but had no response (other than the automated one). I think Roll20 should at least acknowledge there IS a problem at confirm they are trying to fix it.

As an aside, just in case a Roll20 developer reads this, when let´s say user A rolls their 3d dice (and then they stay on screen), and then user B (in the same game) rolls theirs, 3d dice in user A interface disappear (as if their interface was trying to show user B roll). So user A interface is somehow receiving the order of "some other user has rolled their 3D dice", but it´s only being able to remove old 3d dice, but not showing the new ones.

December 07 (3 years ago)
Lgs
Plus

+1

December 07 (3 years ago)

On now and it’s still not working 

so annoying 

we are trying to send message to roll 20 team 

December 07 (3 years ago)

Not being able to see the 3D dice having had it for so long diminishes the enjoyment for my friends and I when playing.  Please sort this out so we don't have to constantly be looking at the sidebar for the delayed rolls. Thanks.

December 07 (3 years ago)

This problem has been reported and a ticket opened. They have already been working on it.

December 11 (3 years ago)
The 3D dice problem its solved, thx Dev team.