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Template and assets for every 5e spells just disappeared?

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  2. Roll20 Marketplace & Creative Content
  3. Template and assets for every 5e spells just disappeared?
1639506933
Charby
Pro
Permalink for 10551368 Quote
Hey everyone, I bought the "Template and assets for every 5e spells" by Eugene's Workshop in january and it just disappeared? Someone can explain? Is it a bug or do I have to ask for a refund?  Now, the assets aren't in my game anymore and the page is not found on Roll20...
1639525936
Aza
Pro
Permalink for 10551921 Quote
Happened to me too, I used those a lot and I'm baffled why they suddenly are gone. If they are deleted should we not have a refund or something?
1639531686

Edited 1639531771
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 10552071 Quote
Yes, if they have been deleted, a refund would be in order. It is more likely that they were accidentally taken off line for an edit, or there is some bug. The best recourse would be to fill out a  Help Center Request . This will create a ticket for the marketplace department to investigate.
1639587177
Charby
Pro
Permalink for 10552888 Quote
Thanks a lot Keith, i'm doing it right now. :-)
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